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Customer Order Specialsit
4 weeks ago
- Dental insurance
- Health insurance
- Vision insurance
Company Overview:
Join our dynamic team at a leading toy manufacturing company in Corona, CA, dedicated to delivering fun and innovative products to children worldwide.
Position Summary:
We are seeking an Order Processor to manage inbound and outbound orders across all ecommerce sales platforms. This role is pivotal in ensuring seamless order processing, timely shipments, and maintaining strong relationships with our wholesale partners and carriers.
Key Responsibilities:
- Monitor and process incoming orders from retail and wholesale channels via various third-party ecommerce platforms, ensuring accuracy and timeliness.
- Collaborate closely with the wholesale team to validate and manage all necessary documentation for wholesale orders, ensuring compliance and prompt processing.
- Review and accurately translate routing guides from ecommerce platforms to the Warehouse Team, ensuring orders are packed and shipped according to customer specifications with precision and attention to detail.
- Schedule pickups and maintain positive relationships with carriers to ensure efficient logistics operations.
- Perform additional duties as assigned to support operational needs and maintain high standards of customer service.
Required Skills and Qualifications:
- Proficiency in MS Excel at an intermediate level, including pivot tables, VLOOKUPs, and formulas.
- Minimum 1-year hands-on experience with ERP systems (NetSuite preferred) and Warehouse Management Systems (WMS).
- 1-3 years of experience in e-commerce, logistics, or order processing roles.
- Demonstrated ability to effectively use Google Suite and MS Office for business operations.
- Strong organizational skills with a proven ability to manage time effectively and meet deadlines consistently.
- Excellent communication skills and a collaborative mindset, capable of adapting to varying communication styles to foster a positive work environment.
- Detail-oriented with the ability to follow written and verbal instructions, policies, and procedures accurately.
Preferred Qualifications:
- Familiarity with RF logistics platforms is advantageous.
- Experience handling orders from major retailers such as Walmart, Target, or Costco.
Interested candidates are encouraged to apply with a resume highlighting relevant experience and skills.
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