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Customer Service Representative

2 months ago


Corona, United States Impact Images Inc. Full time

**Responsibilities**:

- Manage and resolve customer issues
- Introduce new products and promotions to the client base to increase sales
- Process customer orders
- Processing return and warranty authorization requests
- Answer incoming calls
- Keeping up to date on all related sales and marketing initiatives
- Process credit memos
- Track and manage back orders
- All other assigned duties

Skills and Experience:

- Excellent verbal and written communication skills
- Effective time management and ability to work independently
- Demonstrated ability to develop and maintain positive relations
- Detail oriented
- Ensuring complete customer satisfaction through solution based relationships
- Self-motivated with a committed, dedicated work ethic
- Great Plains experience
- Sales Force experience
- Must have two (2) years of relevant customer service

The corporate home office is based in Corona, California where this position will be located. The rate of pay will be related to qualifications. The company offers a great benefits package that includes medical, dental, vision, 401K, vacation, and sick time.

Pay: $16.50 - $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Vision insurance

Experience level:

- 2 years

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer Service: 2 years (required)
- RMA: 2 years (required)
- Microsoft Dynamics GP: 2 years (preferred)
- Salesforce: 2 years (preferred)
- Quotewerks: 1 year (preferred)

Work Location: In person