Customer Service Representative

1 week ago


Corona, California, United States Amtec Contract Full time
Customer Service Representative Job at Amtec

Position Summary

Enhance customer satisfaction while maintaining effective communication between the company and clients. Uphold professionalism in addressing inquiries and resolving issues to ensure positive customer relations.

Key Responsibilities

  • Engage with customers in person, over the phone, and via email
  • Facilitate on-site customer visits and coordinate resources
  • Participate in meetings to address escalations and issues
  • Provide pricing and delivery information to fulfill requests
  • Monitor quotes and process orders
  • Handle contract review, order entry, and internal purchase orders
  • Regularly access and update customer portals
  • Demonstrate empathy and promptly address customer concerns
  • Resolve pending items and complaints efficiently
  • Collaborate with internal departments to expedite orders and address customer requests
  • Contribute to resolving customer issues and meeting expectations
  • Conduct audits and reconcile purchase orders
  • Assess customer demands and manage associated risks
  • Maintain tailored instructions for specific accounts
  • Update forecasting module for accurate demand projection
  • Support accounting in collection efforts
  • Ensure compliance with export regulations
  • Adhere to company policies and procedures
  • Build and nurture customer relationships
  • Support team success with a positive attitude
  • Contribute to operational excellence and organizational initiatives
  • Provide additional assistance as required

CANDIDATE REQUIREMENTS

Knowledge, Skills & Abilities

  • Five or more years of customer service experience
  • Preferred background in aerospace or manufacturing
  • Proficiency in Windows and Microsoft Office
  • Experience with customer portals
  • Strong multitasking and time management skills
  • Excellent verbal and written communication
  • Fluency in English
  • Ownership of customer accounts
  • Problem-solving and decision-making abilities
  • Understanding of company policies
  • Dependable and organized
  • High level of accuracy and attention to detail
  • Adherence to ethical standards
  • Familiarity with U.S. Export regulations
  • Knowledge of lean principles or six sigma
  • ERP System familiarity (JDE) a plus

Education & Experience

  • Bachelor's Degree preferred

About Amtec

Amtec is more than just a staffing agency; we prioritize people. Our mission is to assist individuals like you in achieving your career aspirations. With a legacy dating back to 1959, we have positively impacted numerous lives by connecting candidates with organizations that appreciate their skills and character.



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