Sales Support Specialist

1 month ago

Nashua, United States Rightworks LLC Full time
Job DescriptionJob Description

Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning around-the-clock US-based support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms and technology companies. Thousands of Firms and SMBs count on us to run their business every day.

We have a great team, we’re growing fast, and have a winning culture based on innovation, teamwork, and mutual respect.

Job Overview

As a part of the Sales Support Team, you will build relationships and engage in high-level business conversations with all channels of our existing customer base.  This includes discussing all offerings that we can provide, including but not limited to, Rightworks package upgrades, Intuit products, Managed Security, and Microsoft 365. You will act as the initial point of contact for all customers calling into the Sales Team, making sure their basic needs are met and more in-depth sales conversations are scheduled with our Account Executive teams.

Customer success, technical support, lead generation, sales and or/upselling experience is preferred but not required.

This is a remote work position.

Responsibilities

  • Answer inbound customer calls
  • Uncover customer’s needs – account management questions, product or service changes, additional product/service needs
  • Work to resolve customer’s issue – process simple requests (sales or account related), warm transfer to Technical Support, schedule meeting with an Account Executive
  • Recommend additional products/services to current customers
  • Meet or exceed management expectations for productivity and professionalism
  • Submit orders by referring to price lists and product literature
  • Work internally with all departments to resolve customer issues
  • Participate in any additional departmental projects or tasks as assigned to you
  • Meet monthly and quarterly metrics
  • Make internal recommendations based on customer feedback and experience

Requirements

  • 1-3 years of phone experience
  • Comfortable with a heavy inbound call flow
  • Fairly technical background
  • Ability to manage customer escalations and requests with ease
  • Understanding of Intuit Products and Microsoft products preferred
  • Comfortable speaking with customers about their future needs to uncover opportunities for the sales teams
  • Bi-lingual preferred

Benefits

To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer a generous PTO bank, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing volunteer paid time off. We are proud to be an Equal Opportunity Employer

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.

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