Customer Service Representative

2 months ago

Roanoke Rapids, United States john grimes - State Farm Agent Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Competitive salary
  • Paid time off
  • Training & development

Position Overview
Over the last 13 yrs our Agency has grown to serve over 4000 local households that we proudly consider our State Farm Family In your role as a Customer Service Representative, you will help these customers adjust their insurance plans to meet the changing demands of their lives. You will do your part to make sure every interaction they have with State Farm is both memorable and enjoyable. A typical day in the life of a Customer Service Representative at our Agency could include the following: assisting a family with insurance for their new home; helping a customer file a claim after an accident; explaining the impact of possible changes to a bill; providing a quote for a new vehicle purchase. At every interaction you will look to connect with those we serve and make them feel valued and appreciated. Our service is what differentiates us from our competitors, and you will be responsible for making it remarkable

Is this position right for me?

If you are a WINNER who is looking for an opportunity to blossom, this is for you We are looking for an energetic multi-tasker to join our 5-Star Rated Team No insurance background required. A positive outlook, a can-do attitude, and a willingness to go the extra mile for our loyal State Farm customers are the winning traits of the right candidate

We are only looking for exceptional people who are willing and ready to put in the work to learn a new profession from the ground-up and contribute to a remarkable team. In exchange for efforts we will provide you with competitive pay, unrivaled support, and the best work/life balance and office environment that you could ask for.

This would be a fantastic opportunity for an established professional, as well as someone looking to begin a new long-term career.

Responsibilities


  • THIS IS NOT SALES OR COMMISSION BASED POSITION
  • Greet our customers with a warm smile and make them feel welcome and appreciated
  • Assist our current State Farm customers with basic to complex requests
  • Provide advice and recommendations tailored to individual needs
  • Work as a Team player to provide our customers the exemplary service we are known for
As an Agent Team Member, you will receive...


  • Salary - flexible based on candidate background and experience
  • 401K
  • Health Insurance
  • Growth potential/Opportunity for advancement within my agency
Requirements


  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Detail oriented
  • Pro-active in problem solving
  • Strong computer skills
  • Ability to work in a team environment and get along with others
Preferred Background


  • No insurance background required - we will educate and train the right candidate
  • We do expect candidates to have prior office experience (Insurance, Banking, Healthcare Admin, or advanced retail experience) or be recent college graduates
  • Salaries will be based on the strength of the applicant and the relevancy of their experience
PLEASE READ BEFORE APPLYING
Hiring Process


  • When you apply you will immediately receive a personality assessment exam by email (please check your junk folder). The assessment should take 10-15 minutes to complete.
  • Candidates who receive an acceptable score will receive a follow-up email invitation to complete a very brief video interview.
  • Top candidates from the video interview will be invited to have a detailed in-person conversation to discuss the opportunity (at which point we will answer any questions you may have regarding the workload, job duties, pay structure, and benefits)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

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