Winchester Member Service Representative I

4 weeks ago

Winchester, United States Apple Federal Credit Union Full time
Job DescriptionJob Description

Why Join Apple?

At Apple FCU, we take pride in our strong community ties and our commitment to workplace diversity. Our employees are at the heart of our success, and we actively support their professional development and career journeys. As part of our comprehensive benefits package, we offer: health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more.

Additional Workplace Highlights:

  • Named Top Workplaces by the Washington Post 2023
  • Named Top Workplace USA 2023
  • Named American Banker Best Credit Unions to Work For 2022
  • Diverse, friendly work environment, progressive management staff
  • 21 branches in Northern Virginia with easy commuting distance

Position Summery:

As a Member Services Representative I at Apple Federal Credit Union, you will be the face of our organization, providing exceptional service to our members. Your responsibilities include processing transactions, assisting with account inquiries, and promoting our products. You’ll play a vital role in maintaining positive member relationships and ensuring compliance with credit union policies.

Responsibilities:

  1. Member Engagement:
    • Represent the credit union to members with courtesy and professionalism, whether in person, by mail, or over the telephone.
    • Efficiently process transactions, including deposits, withdrawals, and account transfers.
    • Balance checks and cash accurately, ensuring compliance with daily cash received vouchers.
  2. Loan and Account Services:
    • Receive loan payments, checks, and cash for deposit into members’ savings and checking accounts.
    • Verify amounts and examine checks for proper endorsement and negotiability.
    • Input transaction information into our computer system via PC.
    • Respond to member correspondence regarding account transactions.
  3. Information and Outreach:
    • Provide basic account information on loans and share products to members as needed.
    • Under the guidance of branch management, contact members regarding deposit accounts, loan applications, and other relevant products.
    • Record member activity in the Synapsys MRM system.
  4. Service Excellence:
    • Embrace the “Pillars of Member Service” by consistently delivering friendly and professional interactions to both internal and external members.
    • Stay informed about all Apple FCU products, services, policies, and procedures.
    • Complete internal training requirements promptly.
  5. Sales and Compliance:
    • Identify cross-selling opportunities based on Synapsys recommendations and refer members accordingly.
    • Process member requests for share withdrawals.
    • Adhere to Apple FCU Security Policy, CTR (Currency Transaction Report) and SAR (Suspicious Activity Report) reporting, and negotiable items procedures.
    • Refer any questionable transactions to your immediate supervisor.

Qualifications-all required unless otherwise noted:

  • At least 12 months of experience in a financial institution or cash handling role.
  • High school diploma or equivalent (GED).
  • Strong interpersonal skills and a commitment to exceptional member/customer service.
  • Effective oral and written communication abilities.
  • Willingness to learn and promote credit union products.
  • Proficiency with basic math and attention to detail.
  • Ability to navigate PC-based systems.
  • Comfort working in a financial institution environment.
  • *Bilingual preferred*

Employment Type: Full-Time

Location: 1850 S Loudoun Street, Winchester, VA 22601

*** Apple Federal Credit Union values, encourages, and implements diversity in the workplace.

As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

All selected candidates will be subject to credit and background checks to determine employment eligibility. ***



  • Dining Services Team Member

    4 days ago

    Winchester, Virginia, United States Winchester Hospital Full time

    Job Summary:We are seeking a skilled Food Service Associate I to join our team at Winchester Hospital. As a key member of our food service/dietary team, you will play a vital role in producing and distributing high-quality food to our patients and the communities we serve.Key Responsibilities:Prepare and assemble food items for customers at assigned food...

  • Customer Service Representative I

    3 weeks ago

    Winchester, United States Pearl Interactive Network Full time

    Pearl Interactive Network is hiring Customer Service Representatives I (CSR I) for our onsite Winchester, KY location. Classes to begin this August! Pearl-Winchester offers a Competitive Compensation and Benefits Package to include: Rate: $17.20 per hour + Health & Wellness Dollars toward your benefits Paid Federal Holidays, PTO, and Sick Time Voluntary...

  • Member Service Representative

    2 months ago

    Winchester, United States Tential Full time

    Job DescriptionJob DescriptionHiring for Member Service Representative $19.50 per hour in Winchester, Virginia! OT Available and Paid Training!Hybrid Work At Home Option Post Training!About The RoleOur client, one of the largest Credit Unions, is seeking several individuals to join their team as Member Services Representatives. This position is located in...

  • Front Of House Manager

    1 month ago

    Winchester, United States Vibrissa Beer - Winchester Full time

    Job DescriptionJob DescriptionVibrissa Beer and Kitchen – Front of House Manager - WinchesterSalary: $58-60k per year, full-time salariedVibrissa Beer is an award-winning brewery and kitchen with two locations: right off the walking mall in historic Winchester, Virginia and on historic Main Street in Front Royal, Virginia. This position is for our...

  • Sales and Customer service Representative

    3 months ago

    Winchester, United States Winchester Massage LLC Full time

    Job DescriptionJob Description Do you love helping others?  Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Winchester. Massage Envy is the leader in...

  • Key Account Manager

    3 weeks ago

    Winchester, United States Electrical Equipment Company Full time

    Job DescriptionJob DescriptionKey Account Manager Winchester, VAEECO is a full line electrical distributor that specializes in Industrial Automation and power solutions that provides solutions to reduce costs, increase reliability, and improve performance. Driven by ideas to make an impact for our customers, EECO invests in the capabilities required to...

  • Dietary Support Specialist

    4 days ago

    Winchester, Virginia, United States Winchester Hospital Full time

    Job Summary:We are seeking a skilled Food Service Associate I to join our team at Winchester Hospital. As a key member of our food service team, you will play a critical role in providing exceptional customer service and ensuring the highest quality food is prepared and served to our patients and visitors.Key Responsibilities:Prepare and assemble food items...

  • CT Scan Technologist, 40hr

    2 weeks ago

    Winchester, United States Winchester Hospital Full time

    Job Type: Regular Time Type: Full time Work Shift: Night (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives. **NEW RATES** **$15,000 Sign - On Bonus** Job Description: For more than a century, Winchester Hospital has been providing award-winning care...

  • Ct Scan Technologist

    2 weeks ago

    Winchester, United States Winchester Hospital Full time

    Job Type: Regular Time Type: Full time Work Shift: Night (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, youre not just taking a job, youre making a difference in peoples lives. **NEW RATES** **$15,000 Sign - On Bonus** Job Description: For more than a century, Winchester Hospital has been providing award-winning...

  • CT Scan Technologist, 40hr

    2 weeks ago

    Winchester, United States Winchester Hospital Full time

    Job Type: Regular Time Type: Full time Work Shift: Night (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. **NEW RATES** **$15,000 Sign - On Bonus** Job Description: For more than a century, Winchester Hospital has been providing...

  • CT Scan Technologist, 40hr

    2 months ago

    Winchester, United States Winchester Hospital Full time

    Job Type: Regular Time Type: Full time Work Shift: Night (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. **NEW RATES** **$15,000 Sign - On Bonus** Job Description: For more than a century, Winchester Hospital has been providing...

  • CT Scan Technologist, 40hr

    2 months ago

    Winchester, United States Winchester Hospital Full time

    Job Type: Regular Time Type: Full time Work Shift: Night (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. **NEW RATES** **$15,000 Sign - On Bonus** Job Description: For more than a century, Winchester Hospital has been providing...

  • CT Scan Technologist, 40hr

    2 months ago

    Winchester, United States Winchester Hospital Full time

    Job Type: Regular Time Type: Full time Work Shift: Night (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. **NEW RATES** **$15,000 Sign - On Bonus** Job Description: For more than a century, Winchester Hospital has been providing...

  • Customer Service Representative

    4 days ago

    Winchester, Virginia, United States Highway Motors - Winchester Full time

    About the RoleAt Highway Motors - Winchester, we are committed to delivering exceptional customer service and maintaining a well-trained workforce. As a Service Advisor, you will play a vital role in ensuring our customers receive the best possible support.Key ResponsibilitiesCustomer Interaction: Greet customers in a timely and friendly manner, obtaining...

  • RN Skilled Care Days Winchester Campus

    3 months ago

    Winchester, United States Southern Tennessee Regional Health System - Winchester Full time

    Job Description10K sign-on bonus is available to well qualified applicants!Southern Tennessee Regional Health System has an opportunity for a Registered Nurse to join our Post Acute/Skilled Care team.   A Joint Commission accredited hospital, Sothern Tennessee Regional Health System serves the patients of south-central Tennessee with two locations...

  • RN Skilled Care Days Winchester Campus

    1 month ago

    Winchester, United States Southern Tennessee Regional Health System - Winchester Full time

    Job Description10K sign-on bonus is available to well qualified applicants!Southern Tennessee Regional Health System has an opportunity for a Registered Nurse to join our Post Acute/Skilled Care team.   A Joint Commission accredited hospital, Sothern Tennessee Regional Health System serves the patients of south-central Tennessee with two locations...

  • CT Scan Technologist, 40hr

    3 months ago

    Winchester, United States Winchester Hospital Full time

    Job Type: RegularTime Type: Full timeWork Shift: Night (United States of America)FLSA Status: Non-ExemptWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.**NEW RATES****$15,000 Sign - On Bonus**Job Description:For more than a century, Winchester Hospital has been providing award-winning care...

  • CT Scan Technologist, 40hr

    2 months ago

    WINCHESTER, United States Winchester Hospital Full time

    Job Type: RegularTime Type: Full timeWork Shift: Night (United States of America)FLSA Status: Non-ExemptWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.**NEW RATES****$15,000 Sign - On Bonus**Job Description:For more than a century, Winchester Hospital has been providing award-winning care...

  • Student Services Coordinator Winchester, VA

    3 weeks ago

    Winchester, United States Shenandoah University Full time

    Shenandoah University’s Department of School of Business is accepting applications for a Student Services Coordinator. This is a full-time benefited position located on our main campus in Winchester, Virginia. Position Overview: To coordinate, under the supervision of the Dean and Associate Dean, student services for bothundergraduate and graduate...

  • RN, Adult/Pediatric Med Surg, 24 hours

    3 months ago

    Winchester, United States Winchester Hospital Full time

    Job Type: Regular Time Type: Part time Work Shift: Evening (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Under the general supervision of the Nurse Manager, provides direct patient care in accordance with Winchester...