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VIP Hospitality Ambassador

2 months ago

North Bend, United States CEDCO: The Mill Casino Hotel & RV Park Full time
Job DescriptionJob Description

Let's Be Friends

At The Mill Casino, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast

BASIC FUNCTION (the primary purpose of this position):

This position is responsible for cultivating and building new play and providing assistance in the Mill Club. This position will focus on recruitment of new affluent play from surrounding markets. The VIP Hospitality Ambassador is also responsible for enticing increased incremental trips to the casino from existing guests while building the gaming worth of an assigned player base.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES:

  • Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety
  • Train fully to work in the Mill Club booth and provide coverage as assigned.
  • Responsible for meeting benchmarks, monthly guest contact, event/trip booking goals and other sales and or revenue objectives as outlined within the
  • Assists in special events as needed to ensure guest satisfaction and event success, giving special attention to any high-level VIP guests who may be in
  • Propose unique strategies to identify new players. Use software, tools, and experience to proactively identify high revenue existing players, and new to property players, and encourage incremental visits andTOD under direct supervision.
  • Ensure guests have a favorable gaming experience through development of trust and confidence in theirHost or VIP Hospitality Ambassador.
  • Responsible for increasing guest visits, gaming play and length of stay of all assigned and rated gaming patrons while marinating proper ROI on the
  • Conduct sales, telemarketing and relationship building calls following proper phone
  • Generate welcome letters, thank you notes and other written and or electronic correspondence for informational, relationship building and other communication
  • Work with hotel front desk staff and other departments to coordinate VIP arrivals and requests. Reserve special accommodations and amenities as requested by the guest, in accordance with departmental
  • Build and promote Mill Club memberships. Foster relationships and promote the use of the Club card, program and
  • "Host" players while there on property making sure that any needs that may arise are processed and handled with in department guidelines.
  • Maintain high standard of courtesy, professionalism and discretion in communications to or about preferred customers, their arrangements and
  • Adhere to regulatory, departmental and company policies in an ethical manner exercising discretion and independent judgment based unique
  • Develop relationships with local businesses and venues, to entertain guests at, to help drive incrementalvisits form hosted guests.
  • Work with Executive Marketing Manager to develop, implement, and facilitate Rewards Clubbenefits including providing details, rules, procedures, guest feedback, and other materials as
  • Facilitate the flow of information throughout the player development department by organizing and attending regularly scheduled
  • Must be able to work professionally and communicate effectively in a positive and professional manner internally and
  • Must be able to problem solve, effectively in a high stress
  • Must remain informed about all property events, initiatives, products and services focused on or relatingto the Mill Club and hostable
  • Other duties as assigned.

POSITION REQUIREMENTS (objective educational or technical training required; skills; and years of experience):

  • High School diploma or GED required; college degree in hospitality, communications or business management field preferred
  • Previous sales, telemarketing or casino player development experience required; casino or hospitality environment preferred.
  • Ability to meet travel expectations; this position may require up to 60% travel to our surrounding areas with possible overnight
  • Must be able to work in a fast-paced environment in an effective and productive manner. Must be able to work independently and remote as approved; this position will be primarily outside sales driven upon successful completion of training.
  • Strong organizational, sales and interpersonal skills are
  • Marketing, sales or promotions background a
  • Must have excellent oral and written communication
  • Must possess excellent interpersonal, problem solving and customer service
  • Must be able to type fluently; computer experience is essential, including a more than basic knowledge of all Windows / Office
  • Must possess a positive attitude with an ability to work effectively with various
  • Must be able to maintain strict confidentiality relative to financial data, casino procedures, company policies and guest
  • Must be able to work flexible hours, various shifts, holidays and
  • Maintain a high level of quality and accuracy in
  • VIP Hospitality Ambassadors must possess the ability to convey denials or confront issues without causing guests to become defensive or
  • Must possess the ability to communicate effectively and professionally on a
  • Must pass and remain in compliance with Coquille Gaming Commission background check and drugfree work place
  • Valid Oregon Driver's

PHYSICAL DEMANDS/WORK ENVIRONMENT (the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions):

Ability to work weekends, holidays and evening hours as business demands. While performing duties of this position, employee may be required to sit or stand for extended periods, and frequently walk, and use hands to; finger, handle, or feel objects, tools, or controls. Ability to manage stress appropriately, make decisions under pressure, manage anger, fear, hostility and violence of others appropriately. This position requires the ability to process information using computer methods and technology more than 50% or the time. This position required extensive telemarketing and telephone skills. Must be able to move chairs, tables and event props as necessary. The casino work environment may expose you to second hand smoke on a regular basis.

This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.

The Mill Casino • Hotel & RV Park is owned by the Coquille Indian Tribe. Team members at The Mill are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.



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