Front Desk Receptionist

4 weeks ago

Land O' Lakes, United States Ad-vance Talent Solutions Full time
Job DescriptionJob Description

Front Desk Receptionist

Land O'Lakes, FL

$16.54/HR

8AM - 4:30PM Monday - Friday

Long-term temporary role


General Description

This role isresponsible for providing information and customer support concerning Utilities and its services. Resolving and answering customer inquiries via telephone, in person, in writing, and online, gathering and processing data, and researching, troubleshooting, and solving problems. Answers telephone calls, responding to customer questions and complaints, regarding water pressure, water outages, water main breaks, boil water notices, hydrant flushing, etc.and dispatch Operation & Maintenance (O&M) crews.


Essential Job Functions

  • Answers telephone calls and emails, responding to customer questions and complaints, regarding the services of the client, and directs them accordingly.
  • Provides specific information about procedures, regulations, codes, ordinances, permits, plans, fees, billing, service areas, and resolves questions and problems.
  • Walks customers through basic troubleshooting or online account setup.
  • Makes disconnect calls for Utility customers, who are in danger of being disconnected and negotiates payment plans for high balance accounts.
  • Makes high usage calls for Utility customers to discuss leak detection and billing adjustment program.
  • Assists citizens face-to-face with inquiries, complaints, investigations, billing questions, and account information.
  • Responsible for receiving and processing payments via cash, check, money order, and credit card.
  • Strong working knowledge of computers to navigate within customer information software (CIS), asset management software (EAM), Property Appraiser's website, Clerk of Court's website, etc. May be required to work in different locations within Pasco County.
  • Processes records, worksheets, logs, assessment searches, EFTs (electronic funds transfer), and applications for services.
  • Obtains information necessary to prepare files and complete necessary forms.
  • Performs data retrieval and entry into a software application.Updates information in the computer.Generates reports from the computer.
  • Tracks data to ensure the Department meets its monthly and yearly goals.
  • Upon Emergency Operations Center activation, employees are required to report and must be prepared to work additional hours and job duties.


Knowledge, Skills and Abilities

  • Knowledge of standard office methods and procedures.
  • Knowledge of County departments, operations, and regulations.
  • Knowledge of the County's mission, vision, and core values.
  • Ability to maintain records/files accurately and legibly, prepare reports, and correspondence.
  • Ability to meet and deal with the public effectively.
  • Ability to establish and maintain effective working relationships with employees and the public.
  • Ability to communicate effectively via telephone, in person, in writing, and online.
  • Ability to make decisions and work without close supervision.
  • Ability to operate a personal computer and other office equipment.


Minimum Requirements


PHYSICAL SKILLS/WORKING CONDITIONS:Ability to communicate effectively using verbal, written, and visual communication. May be required to work different shifts, including nights and weekends.

EDUCATION, TRAINING AND EXPERIENCE:Graduation from high school or possession of an acceptable equivalency diploma. Three (3) years' of experience in customer service duties involving frequent public contact. Experience in the operation of a personal computer required. Customer Service telephone experience required.

LICENSES, CERTIFICATIONS OR REGISTRATIONS:Must possess a valid Florida driver's license.

ADA STATEMENT:A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE:Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.


IND3

  • Front Desk Receptionist

    2 weeks ago

    Miami Lakes, United States The Elias Law Firm, PLLC Full time

    Company Description The Elias Law Firm, PLLC is a South Florida-based transactional boutique law firm specializing in various practice areas such as Real Estate (Commercial & Residential), Bank/Lender Representation, Zoning Consulting, Corporate Law, Probate, Governmental Relations, Estate Planning/Asset Protection, Guardianship, and Health Care Planning....

  • Front desk Receptionist

    4 weeks ago

    Miami Lakes, United States JobSquad Staffing Solutions Full time

    Job DescriptionJob DescriptionThe JobSquad Solutions Team is currently looking for a Front desk Receptionist to work at a company located in the Miami Lakes, FL area!Job Title Front desk ReceptionistPosition Location Miami Lakes Fl 33016Pay/hours for position $18 -20Requirements of positionWe are looking for a professional, dynamic, charismatic, and...

  • Front desk Receptionist

    3 weeks ago

    Miami Lakes, United States JobSquad Staffing Solutions Full time

    Job DescriptionJob DescriptionThe JobSquad Solutions Team is currently looking for a Front desk Receptionist to work at a company located in the Miami Lakes, FL area!Job Title Front desk ReceptionistPosition Location Miami Lakes Fl 33016Pay/hours for position $18 -20Requirements of positionWe are looking for a professional, dynamic, charismatic, and...

  • Front Desk Associate

    4 months ago

    Land O' Lakes, United States Crunch Fitness - CR Holdings Full time

    Job DescriptionJob DescriptionFront Desk Associate​Here We GROW Again!  Are you a potential Front Desk Associate and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 60+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous...

  • Front Desk Receptionist | FT

    4 months ago

    Sugar Land, United States nightlightpediatricjobs.com Full time

    **Title: Front Desk Receptionist | FT** * Department: Full Time * Type: Full Time * Location: Sugar Land, TX **Nightlight Pediatric Urgent Care is searching for a Full-Time Patient Intake Coordinator** **Apply Now in less than 3 minutes** Video Clip 1: Dr Clark Talks About Why She Enjoys Working at NightLight ****About the Position:**** The Patient Intake...

  • Medical Receptionist

    2 weeks ago

    Land O' Lakes, United States Florida Medical Clinic Full time

    Job DescriptionJob DescriptionOur Vision is to be the best choice for healthcare in our communityJob DescriptionJob Title: Medical ReceptionistReports to: Office SupervisorDepartment: Internal Medicine Land O' LakesOur Internal Medicine office in Land O'Lakes is seeking a Medical Receptionist . This role is responsible for the management of all...

  • Medical Receptionist

    2 months ago

    Land O' Lakes, United States Florida Medical Clinic Full time

    Job DescriptionJob DescriptionOur Vision is to be the best choice for healthcare in our community Job Title: Medical ReceptionistDepartment: Primary CareJob Description: Our Primary Care office in Land O'Lakes is seeking a full-time Medical Receptionist . This role is responsible for the management of all traffic at the front window, the check in and...

  • Front Desk Medical Receptionist

    1 day ago

    Sugar Land, Texas, United States SynergenX Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Medical Receptionist to join our team at SynergenX/Low T Center. As a key member of our staff, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring the smooth operation of our medical facility.Key ResponsibilitiesPatient...

  • Medical Receptionist

    2 weeks ago

    Land O' Lakes, United States Florida Medical Clinic Full time

    Job DescriptionJob DescriptionOur Vision is to be the best choice for healthcare in our communityJob Title: Medical Receptionist Reports to: Office SupervisorJob Description: This full time opening is for a Medical Receptionist at our Land O'Lakes office, Rheumatology office. We need a proactive, motivated, positive individual to help with a high volume...

  • Dental Receptionist/Patient Coordinator

    3 weeks ago

    Detroit Lakes, United States West River Dental Full time

    Job DescriptionJob DescriptionThe Patient Coordinator/Receptionist is the first point of contact for our patients. This position facilitates the process of appointing the patient for their dental care, collects patient information, and is liaison for patient visits.Our Patient Coordinator/Receptionist will be responsible for front desk office duties,...

  • Front Desk Associate

    1 week ago

    Sugar Land, United States Inception Fertility Full time

    Job SummaryWe are seeking a highly skilled and organized Medical Receptionist to join our team at Inception Fertility. As a Medical Receptionist, you will be the first point of contact for our patients and will play a critical role in ensuring a positive and efficient experience for them.Key ResponsibilitiesProvide exceptional customer service to patients...

  • Medical Receptionist

    4 weeks ago

    Land O' Lakes, United States Florida Medical Clinic Full time

    Job DescriptionJob DescriptionOur Vision is to be the best choice for healthcare in our communityJob Title: Medical Receptionist - Full timeDept.: Dermatology Job Summary: Manages the front office functions in the department.WHAT DOES FLORIDA MEDICAL CLINIC ORLANDO HEALTH HAVE TO OFFER ITS EMPLOYEES?We offer a wide choice of compensation and benefit programs...

  • Front Desk Representative

    2 days ago

    Sugar Land, United States Remington Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Remington Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key ResponsibilitiesProvide warm and welcoming greetings to...

  • Front Desk Associate

    2 days ago

    Sugar Land, Texas, United States Drury Hotels Full time

    Job Summary:We are seeking a highly organized and friendly Front Desk Associate to join our team at Drury Hotels. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling front desk operations, and ensuring a smooth and enjoyable stay for our guests.Key...

  • Front Desk Customer Service Representative

    7 days ago

    Sugar Land, Texas, United States Goldfish Swim School Full time

    Job Title:Front Desk Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Customer Service Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing sales and registration...

  • Front Desk Customer Service Representative

    7 days ago

    Sugar Land, Texas, United States Goldfish Swim School Full time

    Job Title:Front Desk Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Customer Service Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing sales and registration...

  • Receptionist - Customer Service Representative

    13 hours ago

    Sugar Land, Texas, United States Houston Methodist Full time

    About the RoleWe are seeking a highly skilled and customer-focused Receptionist to join our team at Houston Methodist Sugar Land Hospital. As a key member of our front desk team, you will be responsible for providing exceptional patient and visitor experiences, ensuring seamless communication, and maintaining a professional and welcoming environment.Key...

  • Customer Service Specialist

    4 weeks ago

    Land O' Lakes, United States Palm Medical Centers Full time $15 - $17

    Job DescriptionJob DescriptionAre you concerned about your pay, career development opportunities or work culture? Come learn about the Palm Medical Centers experience! Our centers have a 98% patient satisfaction rate as we deliver senior primary care with genuine kindness. Palm Medical is a primary care leader in Florida with 34 locations and growing!At Palm...

  • Customer Service Specialist

    3 weeks ago

    Land O' Lakes, United States Palm Medical Centers Full time $15 - $17

    Job DescriptionJob DescriptionAre you concerned about your pay, career development opportunities or work culture? Come learn about the Palm Medical Centers experience! Our centers have a 98% patient satisfaction rate as we deliver senior primary care with genuine kindness. Palm Medical is a primary care leader in Florida with 39 locations and growing!At Palm...

  • Front Desk Agent

    1 month ago

    Mammoth Lakes, United States Outbound Mammoth Full time

    Overview: Are you ready to help shape the future of travel and hospitality? CoralTree is seeking an energetic Front Desk Agent to join our dynamic team at Outbound Mammoth. As the Front Desk Agent, you'll play a key role in bringing our vision to life by creating distinctively different and authentic experiences for our guests. We're looking for someone who...