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Customer Service Representative

2 months ago

Detroit, United States Percepta House Full time
Job DescriptionJob DescriptionPosition: Customer Service RepresentativeDepartment: Customer ServiceLocation: Detroit, MIEmployment Type: Full-timeReports to: Customer Service ManagerJob Summary:

We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, a positive attitude, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:
  • Respond promptly to customer inquiries via phone, email, and live chat
  • Provide accurate information about products, services, and company policies
  • Resolve customer complaints and issues with professionalism and efficiency
  • Maintain customer records and update account information as needed
  • Follow up on customer interactions to ensure resolution and satisfaction
  • Collaborate with team members and other departments to address customer needs
  • Identify and escalate priority issues to the appropriate personnel
  • Stay informed about product updates, company promotions, and service changes
  • Assist in the development and implementation of customer service procedures and policies
Qualifications:
  • High school diploma or equivalent; college degree preferred
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in Microsoft Office Suite and customer service software
  • Ability to handle stressful situations and remain calm under pressure
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Positive attitude and a strong work ethic


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