Customer Service Representative

1 month ago


Detroit, United States Seronda Network Full time
Customer Service Representative at Seronda Network

Are you ready to take your career to the next level? At Seronda Network, we seek passionate and innovative individuals to join our dynamic team.

Location: Detroit, MI
Job Type: Full-time (38-40 hours per week)
Salary: $20 to $25 per hour

Job Description:

As a Customer Service Representative at Seronda Network, you will be the first point of contact for our valued customers. You will handle inquiries, provide product and service information, and resolve any emerging issues with accuracy and efficiency. This role requires excellent communication skills, a positive attitude, and a genuine desire to help others.

Responsibilities:
  • Respond to customer inquiries via phone, email, and in-person.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Collaborate with the team to identify and implement the best solutions for customers.
Qualifications:
  • High school diploma or equivalent; college degree preferred.
  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively.
Benefits:
  • Competitive hourly wage
  • Health and dental insurance
  • Paid time off and holidays
  • Career advancement opportunities
  • Supportive and collaborative work environment

Apply Now:

Visit our careers page at www.serondanetwork.com/careers to explore this exciting opportunity and submit your application.

Join Seronda Network and be part of our dedicated customer service team

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