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System Administrator
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System Administrator
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IT Systems Security Administrator
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Tallahassee, United States Tech Army, LLC Full timePosition OverviewThe chosen candidate will oversee and improve security protocols and IT infrastructures for Tech Army, LLC. Responsibilities encompass a wide array of IT and cybersecurity functions, including system development, documentation, compliance, and incident management.Key ResponsibilitiesSecurity Oversight: Formulate and implement security best...
Systems Administrator
2 months ago
Mandatory Skills:
- Bachelor's or Master's Degree in Business Administration, Computer Science, Information Systems, Engineering, MBA, or other related field. Or equivalent work experience. (Required)
- 5+ years of experience in ServiceNow IT Service Management (ITSM).
- Extensive experience in developing, supporting, and administering ServiceNow ITSM modules such as Incident, Problem, Change, Service Catalog, and CMDB.
- Experience in working with large IT teams to execute and lead successful project implementations.
- Ability to manage ServiceNow-related projects, ensuring timely delivery and alignment with business objectives.
- Strong understanding of ServiceNow platform architecture, including configuration, customization, and integration.
- Proficiency in scripting languages such as JavaScript, HTML, CSS, and Glide.
- Ability to effectively prioritize and execute tasks in a fast-paced, high-velocity environment.
- Strong analytical skills to identify, analyze, and resolve technical issues within the ServiceNow platform.
- Ability to drive effective meetings: workshops, design, and problem-solving sessions.
- Ability to present ideas in business-friendly and user-friendly language; demonstrated aptitude for working with, supporting, and communicating with users and customers.
- Experience in identifying opportunities for process improvement and optimization within the ITSM framework.
- Ability to stay current with ServiceNow features, updates, and industry best practices to ensure continuous improvement.
- Experience in documenting processes, configurations, and workflows to meet compliance and governance requirements.
- Understanding of regulatory requirements and ability to ensure ServiceNow configurations and processes comply with organizational policies and industry standards.
- Ability to provide training and support to end-users and stakeholders to ensure effective utilization of the ServiceNow platform.
- Experience in developing and maintaining user guides, training materials, and documentation.
