Customer Care Routing Specialist

1 month ago


Grove City, United States Professional Delivery Providers LLC Full time
Job DescriptionJob Description

Job Overview:

The CCRS position is instrumental in ensuring the smooth running of a logistics operation. This position routes to efficiency, productivity, and customer satisfaction. This role is responsible for the logistics administration to the customer care operational activities. As the coordinator, you will also interact with our 4 customers (stores, consumers, field managers, and contract carriers) on a day-to-day basis and aid as a support mechanism. The position will also assist in the implementation of continuous improvement processes for the support center.

Essential Duties, and Responsibilities: 

Partner with field operations; managers, contract carriers, stores, and aides as a support mechanism.  

  • Prioritizes loads while ensuring customer needs are met through coordination and continuous communication with production, dispatch team, and dispatch supervisor.

  • Accurately input load and driver-related information such as contractor and driver name.

  • Coordinate store capacity needs with driver availability while ensuring drivers stay within hours-of-service requirements, trucks are set up based on market objectives on production and maximization.

  • Maintain communication with customer care management and identify any existing and/or potential service failures/issues; attempt to minimize impact to the customers.

  • Make certain all email communication has closure and professional responses with a high sense of urgency. Manage call queue during the available time to ensure standard phone metrics are met within the role.  

  • Provide input to management regarding any feedback pertaining to market opportunities or suggestions for improvement with CRM.

  • Maintain spreadsheets and reports such as; lineups, special requests, routing recaps, pre-call notifications, and manifests.

  • Adhering to all company policies and procedures and lead by example.  

  • Maintaining confidentiality of information.  

  • Taking on other tasks or projects to support employees, other managers, and call center operations. 


  • Route Delivery Driver

    4 weeks ago


    Beech Grove, United States Mainstream Fiber Networks Full time

    Job DescriptionJob DescriptionRoute Delivery Driver |Mainstream Fiber**Position based in Nashville, IN**About Mainstream Fiber:At Mainstream Fiber Networks, we’re more than just a fiber optic internet company: we’re a Hoosier based team dedicated to propelling the digital revolution forward, and we believe that investing in our employees is the...


  • Salt Lake City, United States Serenity Healthcare, LLC Full time

    Customer Care Specialist Onsite - Holladay, UT Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist for...


  • Salt Lake City, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Care Specialist  Onsite – Layton, UT  Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We...


  • Salt Lake City, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Care Specialist  Onsite – Holladay, UT Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We...


  • Sioux City, United States Vantage Point Solutions Inc Full time

    Customer Contact SpecialistJob Summary The Customer Contact Specialist's role is to educate customers on broadband services and discuss fiber placement and connection processes with owners of residential homes and small businesses. This role will be required to take detailed field records of the fiber placement plan and relay information to our Outside Plant...


  • Kansas City, United States Aria Care Partners Full time

    We are seeking a Mobile Hearing Care Specialist to join our team and provide excellent hearing care to the patients in your community! As an Aria Care Partners Hearing Care Specialist, you provide much needed care to patients in Skilled Nursing Facilities around Kansas City, KS/MO. Delivering clinical services and routine and specialized hearing care. To be...


  • Kansas City, United States Aria Care Partners Full time

    Job DescriptionJob DescriptionWe are seeking a Mobile Hearing Care Specialist to join our team and provide excellent hearing care to the patients in your community!As an Aria Care Partners Hearing Care Specialist, you provide much needed care to patients in Skilled Nursing Facilities around Kansas City, KS/MO. Delivering clinical services and routine and...


  • Grove City, United States Mid-Ohio Food Collective Full time

    JOB SUMMARY: Mid-Ohio Food Collective (MOFC) is looking for a Customer Service Specialist to provide our Partner Agencies with excellent customer service while assisting with food order processing. RESPONSIBILITIES: Serve as the first point of contact for agency partners and others visiting the Agency Services and Order Pick-up area. Answer calls about...


  • Grove City, United States Mid-Ohio Food Collective Full time

    Job DescriptionJob DescriptionJOB SUMMARY: Mid-Ohio Food Collective (MOFC) is looking for a Customer Service Specialist to provide our Partner Agencies with excellent customer service while assisting with food order processing. RESPONSIBILITIES:Serve as the first point of contact for agency partners and others visiting the Agency Services and Order Pick-up...


  • Grove City, United States Mid-Ohio Food Collective Full time

    Job DescriptionJob DescriptionJOB SUMMARY: Mid-Ohio Food Collective (MOFC) is looking for a Customer Service Specialist to provide our Partner Agencies with excellent customer service while assisting with food order processing. RESPONSIBILITIES:Serve as the first point of contact for agency partners and others visiting the Agency Services and Order Pick-up...


  • Salt Lake City, United States PRIME CORPORATE SERVICES LLC Full time

    Job DescriptionJob DescriptionDescription:Your Team:This position will work directly with the Customer Experience Manager and collaborate with the Sales Department and Management Teams.Position Summary:The ideal candidate for this position will be extremely motivated and coachable. You display a genuine desire to help clients, a willingness to learn, and the...


  • Pleasant Grove, United States Peak Living, LLC Full time

    Depending on Experience *Peak Living is currently seeking a Customer Support Specialist to join our growing team!* At Peak Living, our employees love where they work. We are a full-service real estate management company with communities across the United States. Peak Living is uniquely positioned for growth as it continues expansion through acquisitions. We...


  • Oklahoma City, United States Variety Care Full time

    Overview: Department: Information Technology Position: Software Trainer and IT Support Specialist Employee Category: Non-Exempt Reporting Relationship: Information Technology Manager Character Qualities Required: Dependability -Fulfilling what I consented to do, even if it means unexpected sacrifice. Flexibility- Willingness to change plans or ideas...

  • Medical Route Driver

    4 weeks ago


    Yuba City, United States Right Now Couriers Full time

    We are seeking a part time, delivery route driver in the Yuba City/Marysville area to join our team! You will operate our company vehicle and provide courteous and efficient deliveries and pick-up's for your assigned route. Must have excellent human relations and verbal communication skills. Must be able to work independently and as part of a...


  • Oklahoma City, United States Integris Health Full time

    INTEGRIS Health, Oklahoma's largest not-for-profit health system has a great opportunity for a Customer Exp Specialist in Oklahoma City, OK. In this position, you'll work with our SBO Shared Services team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live...


  • Oklahoma City, Oklahoma, United States Service Experts Full time

    This job was posted by : For more information,please see: Why You Should Jointhe Service Experts Team?Our team consists of the very best; we believe in doing what is rightfor our customers and our employees. We provide our employees with thetraining, support and an opportunity for unlimited professional growth.Join us and become an EXPERTService Experts...


  • Oklahoma City, United States ADDP Full time

    Customer Service Specialist - Bay Cove Human Services - Boston, MA Responsibilities: Bay Cove Human Services, Inc., and Vinfen Corporation, two leading Massachusetts human services organizations, seek a Customer Service Specialist for a new management company that will develop and deliver care coordination services to MassHealth members. The newly formed...


  • Plant City, United States TITAN WATER SOLUTIONS Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompetitive salaryOpportunity for advancementBenefits/Perks$15.00 - $22.00 per hourMonday - Friday with some SaturdaysPaid VacationRetirement ProgramCareer Advancement OpportunitiesAbout Titan Water Solutions:You may have seen Titan Water Solution vans around town or our yard signs in your neighborhood....


  • Plant City, United States TITAN WATER SOLUTIONS Full time

    Job DescriptionJob DescriptionBenefits/Perks$15.00 - $22.00 per hourMonday - Friday with some SaturdaysPaid VacationRetirement ProgramCareer Advancement OpportunitiesAbout Titan Water Solutions:You may have seen Titan Water Solution vans around town or our yard signs in your neighborhood. We are a premier provider of water filtration, softening and water...


  • Missouri City, United States Staffmark Full time

    Are you passionate about delivering exceptional service to customers? Staffmark has partnered with a prominent distribution company in Missouri City, TX, and we're seeking a dedicated Customer Service Specialist to join their team. This is your chanc Customer Service Specialist, Customer Service, Specialist, Retail, Staffing