Service Coordinator

1 month ago


Elk Grove Village, United States Cozzini LLC Full time
Job DescriptionJob DescriptionDescription:

The primary responsibility of the Service Coordinator is to provide office-side tactical support to field service department members as well as the general operations of Cozzini LLC. Position requires High attention to detail and follow-up with both internal and external customers.


This position will report to the Manager, Technical Service

  • Generate quotes for service and parts quotes on installations and service calls, ensuring accuracy and timely delivery.
  • Schedule and coordinate service schedules to optimize efficiency and meet customer needs.
  • Maintain regular communication across all levels of the organization to ensure smooth coordination of service activities.
  • Manage ISN, Avetta, and Contractor Compliance, as well as customer-required training programs to ensure regulatory compliance and customer satisfaction.
  • Track PSM (Process Safety Management) and warranty issues, providing timely resolution and reporting as necessary.
  • Bill service POs accurately and in a timely manner, ensuring proper documentation and adherence to company policies.
  • Manage and document the movement of demo hardware and service-related shop orders to support sales and service operations.
  • Handle and document emergency breakdowns and expedited shipments, including manufactured parts, to minimize downtime for customers.
  • Report on customer parts consumption prior to service calls to anticipate needs and optimize service delivery.
Requirements:

Associates degree or equivalent experience.
2+ years in support role in a technical service environment, preferably capital equipment support

Basic knowledge of mechanical or electro mechanical concepts or systems desired but not required

Bilingual Spanish a plus.



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