Tier 3 Helpdesk Technician

2 months ago

Fort Wayne, United States TriCore Logic Full time
Job DescriptionJob DescriptionSalary: $55K-Negotiable

Job Description:
As a Tier 3 Helpdesk Technician at our Managed Service Provider (MSP), you will play a crucial role in providing top-tier technical support and solutions to our clients. We're seeking a candidate with a strong background in IT support, coupled with expertise in Microsoft 365 administration, Meraki network products, Windows Server, and Hyper-V administration. Automation experience using PowerShell is also highly desirable.


Responsibilities:
Utilize superior customer service skills to ensure client satisfaction and retention.

  •  Create and maintain comprehensive documentation pertaining to server and network topology, equipment, and configurations.
  • Develop project plans, design solutions, and oversee their implementation.
  • Serve as Level 3 support for identifying and resolving complex system and network issues, acting as an escalation point for Level 1 and Level 2 technicians.
  • Generate and present technical specifications and requirements for the procurement of new servers and networking equipment.
  • Participate in after-hours upgrades, troubleshooting, and on-call support as necessary.
    Perform standard system administration duties, including server installations, application deployments, and patch management.
  • Configure, test, and maintain LAN equipment and services, such as switches, routers, firewalls, and VPNs.
  • Diagnose and resolve network problems, including connectivity issues and traffic utilization, using available network tools in a timely manner.
  •  Provide infrastructure services across various areas, including storage networking, operating systems, network security, directory services, and server virtualization.
  •  Assist in generating monthly reports and offering recommendations for our Managed Services clients.
  •  Act as the liaison between clients and third-party vendors when necessary.
  •  Stay abreast of system information, changes, and updates to ensure the delivery of up-to-date solutions.


  • Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or relevant field, or equivalent work experience.
  • Proven experience in IT support roles, with a focus on Tier 3 technical support.
  • Proficiency in Microsoft 365 administration, including Exchange Online and SharePoint.
  • Familiarity with Meraki network products, including switches, routers, and access points.
  • Strong knowledge of Windows Server and Hyper-V administration.
  • Experience in automating tasks using PowerShell scripting.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Relevant certifications (e.g., MCSE, MCSA, CCNA) are a plus.



TriCore Benefits:
- 100% Healthcare coverage by TriCore
- Dental insurance
- Vision insurance
- Life insurance


- Retirement plan with a 3% annual contribution by TriCore
- Unlimited PTO
- 75% of home internet plan paid by TriCore
- Mileage reimbursement at the federal annual rate

  • Tier 3 Helpdesk Technician

    3 weeks ago

    Fort Wayne, United States TriCore Logic Full time

    Job DescriptionJob DescriptionSalary: $55K-NegotiableJob Description:As a Tier 3 Helpdesk Technician at our Managed Service Provider (MSP), you will play a crucial role in providing top-tier technical support and solutions to our clients. We're seeking a candidate with a strong background in IT support, coupled with expertise in Microsoft 365...

  • Helpdesk Technician Team Lead

    2 months ago

    Fort Worth, United States JPS Health Network Full time

    Who We AreJPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the...

  • Helpdesk Support

    1 month ago

    Fort Huachuca, United States SAIC Full time

    Description SAIC is seeking a Tier 1 Helpdesk, onsite, at Ft Huachuca, AZ to support the US Army Enterprise Service Desk to troubleshoot and remedy any Tier 1 Helpdesk issues such as email access and computer problems within a high-volume service desk environment. NOTE: This position will require weekdays, weekends, dayshifts, and nightshifts.JOB...

  • Helpdesk Support

    2 months ago

    Fort Huachuca, United States SAIC Full time

    Description SAIC is seeking a Tier 1 Helpdesk, onsite, at Ft Huachuca, AZ to support the US Army Enterprise Service Desk to troubleshoot and remedy any Tier 1 Helpdesk issues such as email access and computer problems within a high-volume service desk environment. NOTE: This position will require weekdays, weekends, dayshifts, and nightshifts. JOB...

  • Junior Helpdesk Support Services Specialist

    2 weeks ago

    Fort Belvoir, United States Chenega Corporation Full time

    Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join our Talent Network Junior Helpdesk Support Services Specialist Ft. Belvoir, VA C-CHR-24-047 TheJunior Helpdesk Support Services Specialist willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and software...

  • Junior Helpdesk Support Services Specialist

    2 months ago

    Fort Belvoir, United States Chenega Corporation Full time

    Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join our Talent Network Junior Helpdesk Support Services Specialist Ft. Belvoir, VA C-CHR-24-047 TheJunior Helpdesk Support Services Specialist willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and software...

  • Tier II Technician

    2 weeks ago

    Fort Belvoir, United States NewGen Technologies (Maryland) Full time

    NewGen Technologies has an opening for a Tier II Network Technician to support the customer’s computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network...

  • Tier 2 - Software Supp Specialist

    3 weeks ago

    Fort Lauderdale, United States Sheltair Full time

    POSITION SUMMARY: The Tier II Software Support Specialist is a crucial member of the IT support team, responsible for providing advanced technical assistance to end-users within the organization. This role involves troubleshooting complex software and hardware issues, resolving technical challenges, and ensuring the smooth operation of IT systems. The Tier...

  • Systems Security Administrator

    6 days ago

    Fort Wayne, United States DuCharme McMillen & Associates Inc Full time

    DUCHARME, MCMILLEN & ASSOCIATES, INC. seeks a Systems Security Administrator in Fort Wayne, IN. Telecommuting allowed for this position. Responsibilities: Responsible for maintaining Windows Operating System performance by monitoring systems; troubleshooting system errors; Upgrading Enterprise Systems by conferring with vendors; developing, testing,...

  • Tier 3 Network Engineer

    1 week ago

    Fort Meade, United States Zachary Piper Full time

    Zachary Piper Solutions is seeking a Tier III Network Engineer to support a critical NOC for DoD Information Network (DODIN) at Ft. Meade, MD. We are seeking an individual who can provide design, implementation, and maintenance of complex networks focusing on security and performance of Juniper products. Clearance: TS/SCI (required) Location: Ft. Meade,...

  • IT Helpdesk Tech I

    2 months ago

    Fort Worth, United States Creative Solutions in Healthcare Full time

    Are you looking for an exciting opportunity to grow with an expanding long-term care facility? Do you want to prove your worth and be valued? Creative Solutions in Health Care is hiring an IT Help Desk Level 1!   We were founded with a strong belief in the guiding principle of “do unto others as you would have them do unto you.” To this day, those are...

  • IT Helpdesk Tech I

    2 days ago

    Fort Worth, United States Creative Solutions in Healthcare Full time

    Job DescriptionJob DescriptionAre you looking for an exciting opportunity to grow with an expanding long-term care facility? Do you want to prove your worth and be valued? Creative Solutions in Health Care is hiring an IT Help Desk Level 1!  We were founded with a strong belief in the guiding principle of “do unto others as you would have them do unto...

  • Desktop Support Technician 3

    1 month ago

    Fort Novosel, United States CDO Technologies Inc Full time

    Job DescriptionJob DescriptionDesktop TechnicianAre you ready to apply cutting-edge technologies to solve real world problems? Do you thrive in an environment where people leverage technology and processes to build innovative and sustainable solutions? You might just be a perfect fit for the CDO team. Since 1995, CDO Technologies has delivered the best...

  • IT Support Technician

    1 month ago

    Fort Mill, United States TEKsystems Full time

    TEKsystems is looking for an IT Support Technician for one of our top clients in the Fort Mill, SC area. They offer stability, growth, updated technology and more. There will be varying shifts for this role. See the top skills & job description below. Top Skills Provides support to end users on a variety of issues. Identifies, researches, and resolves...

  • Help Desk Technician

    2 weeks ago

    Fort Knox, United States Corinth Consulting Group Full time

    Corinth Consulting Group is looking for a Systems Management Technologist to join our team in support of our DoD customer located at Fort Knox, KY. The qualified candidate will be supporting the mission of the U.S. Army Cadet Command (USACC). USACC partners with universities to recruit, educate, train, and commission leaders of character for the Total Army...

  • Desktop Support Technician

    1 month ago

    Wayne, United States TEKsystems Full time

    Seeking a Helpdesk/Desktop Technician to work onsite at one of your clients in Chesterbrook , PA This is a Direct Hire opportunity with the client. Education & Experience: Associate degree or an equivalent combination of education and experience 1-3 years of related experience in a call center or help desk environment. Working knowledge of routine work...

  • NOC Technician

    2 weeks ago

    Fort Worth, United States IDR Healthcare Full time

    IDR is seeking a NOC Technician to join one of our top clients in Fort Worth, Texas. If you are looking for an opportunity to work within an ever-growing, team-oriented culture, please apply today! Responsibilities of the NOC Technician: Oversee the operations of the Network Operations Center (NOC), including the IT infrastructure of the organization....

  • IT Specialist

    1 month ago

    Fort Wayne, United States Circle Logistics Full time

    Job DescriptionJob DescriptionBenefits:401(k)Dental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceIT Specialist - Fort Wayne, INPosition OverviewAS an IT Technician, you will be monitoring, maintaining and upgrading the computer systems and networks, diagnosing hardware and software faults. The IT...

  • IT Support

    2 weeks ago

    Fort Lauderdale, United States Hypower, Inc Full time

    Hypower is currently seeking an IT Support Assistant to join our team! This is an hourly position ranging from $16 - $22 per hour based on experience. This position supports local and remote users by installing and maintaining hardware, software, and connectivity for phones, tablets, desktops, laptops, printers, and related peripherals. ...

  • Commissioning Technician

    1 month ago

    Fort Wayne, United States Oceaneering International Full time

    Company Profile   Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs....