IT Helpdesk Tech I

4 weeks ago

Fort Worth, United States Creative Solutions in Healthcare Full time
Job DescriptionJob Description

Are you looking for an exciting opportunity to grow with an expanding long-term care facility? Do you want to prove your worth and be valued? Creative Solutions in Health Care is hiring an IT Help Desk Level 1  

We were founded with a strong belief in the guiding principle of “do unto others as you would have them do unto you.” To this day, those are words we live by. It is a credo that informs every decision. Our staff and leadership are dedicated to putting people first. We treat all of our residents with the respect, dignity, and compassion they deserve. Today, the Creative Solutions in Healthcare family has grown to include more than 160 long-term care facilities across the state. For more than two decades, we have served the needs of thousands of Texans every day. 

We are seeking an IT Help Desk Level 1 candidate with experience in using Active Directory and proficiency in computer imaging. The role involves setting up and configuring new computers and laptops, and requires knowledge in conducting basic troubleshooting for network and internet connectivity issues. The ideal candidate will have experience in troubleshooting and resolving computer hardware issues, as well as configuring and resolving issues with web browser applications. Additionally, responsibilities include printer installation, configuration, and troubleshooting. A solid understanding of software installation is also essential for this position. The candidate must also be able to type at least 30 words per minute. This role is strictly in-person, not remote. 

Benefits: 

  • Health/Dental/Vision Insurance 

  • Ancillary policies including AD&D, STD, Cardiac, Cancer, Critical Illness, Hospital Confinement 

  • Whole and Term Life Insurance 

  • Tuition Reimbursement 

  • Paid Time Off 

  • Immediate 401(k) 

  • Unparalleled Corporate Support 

Requirements: 

  • Some experience in helpdesk and desktop support technician. 

  • Must be able to work in a fast-paced multi-tasking department. 

  • Must be willing to travel occasionally when needed. 

  • Must have excellent customer service and communication skills. 

  • Certificate/Associates/Bachelors preferred in IT related field. 

 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

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