Sales Support Assistant
1 month ago
We are seeking a detail oriented and customer service driven sales support assistant to join our growing sales team in Garfield, NJ.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Receive, enter, and translate POs into CRM for Brimar customers and amazon bulk/weekly orders.
- Enter high-volume orders (approx. 40-50 daily) into fulfillment system for processing, including packaging and shipping preparation; verify order is correct prior to shipments.
- Receive and process orders, returns, replacement orders cancellations, product information and availability, billing inquiries, and corrections.
- Provide sales team support by completing requests for quote prices (RFQ’s) to help close deals.
- Verify order information is correct on each order when received and that all merchandise purchased is in stock and priced correctly.
- Provide timely and effective customer support by addressing any requests, including in the amazon portal and for individual RFQs, or concerns as they relate to things such as order confirmations and product availability.
- Communicates with customer service, purchasing, sales, and accounting teams to ensure customer orders are entered correctly and timely.
- Create amazon BOL’s, packing slips, and carton labels to ensure timely product delivery.
- Utilize problem solving skills while handing customer inquiries and concerns for Brimar and amazon customers.
- Ensure freight orders are released by reaching out to customers and securing payment.
- Calculate freight costs for our heaviest products and coordinate shipping logistics with vendor, customers, and freight company.
- Navigate working and communicating with both on-site and remote tems.
- Learn Brimar’s extensive library of products and services.
EXPERIENCE AND QUALIFICATIONS
- Bachelor’s degree preferred
- 1-3 years of customer service, data entry, or front-line sales experience preferred
- Ability to effectively communicate (verbal and written) with customers, vendors, employees, and management
- Previous Order Entry experience is required
- Must be detail oriented and have strong organizational skills
- Ability to work independently and be efficient with time management
- Proficient in Microsoft Word and Excel and willingness to learn CRM system
- Eagerness and ability to learn and retain vast amounts of product information
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