Infrastructure Manager

4 weeks ago


San Diego, United States TribolaTech Inc Full time
  • Manage and optimize the delivery of IT services to meet agreed-upon SLAs and KPIs
  • Monitor the performance of IT services, identify areas for improvement, and implement necessary changes
  • Develop, negotiate, and maintain service-level agreements (SLAs) with internal and external stakeholders
  • Ensure compliance with SLAs and take corrective actions as needed
  • Lead and mentor a team of IT professionals, including service desk staff and technical support teams
  • Foster a collaborative and high-performance work environment
  • Build and maintain strong relationships with internal business units and external vendors
  • Gather feedback from stakeholders to continually enhance service quality
  • Identify areas for service improvement and work with teams to implement process enhancements and automation
  • Proactively address potential issues to minimize service disruptions
  • Develop and manage the IT service delivery budget, ensuring cost-effectiveness and resource optimization
  • Oversee the incident and problem management process to ensure timely resolution and root cause analysis
  • Define, track, and report on key performance indicators (KPIs) related to IT service delivery
  • Generate regular reports for management and stakeholders
  • Collaborate with third-party vendors and suppliers to ensure the delivery of contracted services
  • Evaluate vendor performance and negotiate contracts as needed

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or related field
  • 7+ years' of Proven experience in an IT service delivery management or a similar role
  • Strong understanding of ITIL or other IT service management frameworks
  • Excellent leadership and team management skills
  • Exceptional communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Project management skills and experience
  • Knowledge of emerging IT technologies and trends

Preferred:

  • Master's degree
  • IT certifications - PMP required.



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