Service Manager/Desktop Manager

4 weeks ago

San Diego, United States InfiCare Technologies Full time

Role : Service Manager (Desktop/Deskside)

Location : San Diego, CA (Strictly Onsite)

Duration : 12+ Months Long Term OR Fulltime

Note : Need desktop /Servicedesk manager who have manager MSP and hands-on

on ServiceNow and ITIL Must for San Diego, CA location

Key Skills:

Desk Side Support

Imaging

PC Refresh

SCCM/Intune

Warehouse

Asset Management

MSP Experience.

Position Summary: The Service Manager is responsible for overseeing and coordinating a range of critical IT services, including SCCM (System Center Configuration Manager), Tools Management, VDI, Exchange (Virtual Desktop Infrastructure), and Security Services. This role involves managing a team, optimizing processes, and ensuring the efficient and secure operation of these services. The Service Manager reports to the IT SDM and collaborates with cross-functional IT and operations teams.

Key Responsibilities:

  1. Team Leadership:
    • Supervise and lead a team of professionals responsible for SCCM, Tools, VDI, and Security Services.
    • Foster a positive and collaborative work environment within the team.
    • Provide training, mentorship, and support to team members.
  2. SCCM Management:
    • Oversee the design, deployment, and maintenance of the SCCM infrastructure.
    • Ensure software distribution, patch management, and endpoint configuration are effectively managed.
    • Collaborate with application owners to facilitate software packaging and deployment.
  3. Tools Management:
    • Manage and maintain IT tools and applications, such as monitoring solutions, asset management, and helpdesk software.
    • Ensure tools are available and operational to support IT and business functions.
    • Evaluate and recommend new tools as needed.
  4. VDI (Virtual Desktop Infrastructure) Management:
    • Oversee the design, deployment, and maintenance of the VDI environment.
    • Ensure virtual desktops and applications are available, secure, and optimized for performance.
    • Collaborate with end-users and application teams to provide VDI support.
  5. Security Services:
    • Collaborate with the IT security team to ensure security policies and practices are implemented within the services managed.
    • Conduct regular security assessments and audits for SCCM, Tools, and VDI components.
    • Respond to security incidents and lead remediation efforts.
  6. Warehouse Management (if applicable):
    • Manage IT equipment and inventory stored in the warehouse.
    • Ensure equipment is readily available for deployments and maintain accurate inventory records.
    • Collaborate with procurement for equipment procurement and disposal.
  7. Vendor and Asset Management:
    • Manage vendor relationships for software, hardware, and services related to SCCM, Tools, VDI, and Security.
    • Maintain asset inventory records and oversee the asset lifecycle.
    • Budget management for service-related expenses.
  8. Documentation and Reporting:
    • Maintain accurate records and documentation for the services managed.
    • Generate regular reports on service performance, security incidents, and compliance.
  9. Continuous Improvement:
    • Identify opportunities for process improvement and cost reduction within the services.
    • Lead and support service enhancement initiatives.

Qualifications:

  • Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience).
  • Proven experience in managing IT services, with a focus on SCCM, Tools, VDI, and Security.
  • Strong knowledge of IT service management (ITSM) and ITIL best practices.
  • Understanding of security principles and experience with security compliance standards.
  • Excellent communication, problem-solving, and leadership skills.
  • Experience with warehouse and asset management (if applicable).
  • Relevant certifications, such as CompTIA Security+, ITIL, or vendor-specific certifications, are a plus.
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