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Call Center Representative

2 months ago

Raleigh, United States Med First Primary & Urgent Care Full time $16 - $18
Job DescriptionJob Description

Med First has multiple openings for a Call Center Representative; ability to speak English and Spanish is a plus, but not required. The CCR is responsible for handling the flow of incoming customer / patient calls and initiate outbound calls in an effort to schedule an appointment, answer relative questions regarding services and clinic operations, ability to direct patients to the Company web-site to initiate various actions, direct calls tor appropriate departments and initiate and report on data tracking reports.

Responsibilities:

  • Handle incoming customer/patients calls, and inquiries related to Family Practice, Urgent Care and Occupational Medicine.
  • Conduct outgoing calls and schedule new and follow-up appointments as designated by clinic providers according to established policies and procedures or at the patient’s request.
  • Assist with patient referral activity
  • Interact with patients, providers and other staff within the clinic and at outside facilities providing accurate, timely and responsive information.
  • Obtain any patient demographic information including insurance information necessary for scheduling appointment.
  • Provide patients with information regarding scheduled appointments and ensure that reminders are set for all patients.
  • Submit patient clinical and financial information to facility assuring appropriate medical records release, if needed.
  • Obtain accurate information from patients and ensure all registration forms are complete.
  • Assist patient with pre-registration process
  • Provide information to patients regarding unpaid balances prior to appointment.
  • Works with Billing Department to assist patient problem resolution
  • Review financial and clinical paperwork to ensure completion before the scheduled appointment.
  • Track and report on key operational measurements, such as, telephone call activity / reporting metrics
  • Maintain files and patient records in a confidential manner.

Requirements:

  • HSD/GED required
  • Three years’ experience within a Customer Service or Call Center Operation in a fast-paced high call volume environment.
  • Medical Office experience required – minimum two-year experience
  • Experience with insurance verification and Electronic Medical Records, Athena preferred.