Call Center Representative

4 months ago

Raleigh, United States Raleigh Ophthalmology Full time

Company Overview:

Raleigh Ophthalmology is a busy well-established, progressive eleven physician group with subspecialty care in cornea, glaucoma, oculoplastics, pediatrics, and comprehensive eye care services. We have a robust practice, with three area office locations and dozens of bright, qualified employees who help us deliver the best service and patient care in our medical specialty.

Our employees are an integral part of the experience at Raleigh Ophthalmology. Not only are we committed to serving our patients, but we also have a culture of servant leadership and collaboration that supports each team members personal and professional development.

Position Summary:

As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service.

Responsibilities:
  • Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.
  • Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
  • Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
  • Update electronic health records (EHR) accurately and efficiently.
  • Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.
  • Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements.
  • Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction.
  • Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination.
  • Maintain cohesive physician schedules for affiliated practices and locations.
  • Document call interactions and relevant patient information accurately in the call center software system.
  • Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations.
  • Participate in ongoing training to stay updated on medical procedures, policies, and call center software.
  • Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores.
  • Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude.
  • Accurately and efficiently process and transfer calls as needed using a multi-line phone system
Qualifications:
  • High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
  • Previous experience in a call center, customer service, or healthcare setting is advantageous.
  • Previous ophthalmology experience a plus.
  • Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
  • Empathy, compassion, and a customer-focused mindset when dealing with patients.
  • Familiarity with medical terminology, healthcare procedures, and insurance concepts.
  • Proficiency in using call center software, databases, and electronic health records (EHR) systems.
  • Excellent multitasking skills and the ability to work under pressure.
  • Strong problem-solving abilities to address patient inquiries effectively.
  • Ability to maintain professionalism and composure during stressful situations.
  • Understanding of HIPAA regulations and patient confidentiality.
  • Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment.


Company Benefits:

We offer a competitive benefits package to our employees:

  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package

We also offer the following benefits for FREE:

  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Call Center Representative

    4 weeks ago

    Raleigh, United States Carolina Braces Full time

    Job Title: Call Center Representative Location: Carolina Braces JOB SUMMARY: Carolina Braces is seeking a motivated and self-starting individual to join our call center team. The ideal candidate will possess strong experience in handling both inbound and outbound calls, demonstrate excellent communication skills, and have a professional demeanor. The role...

  • Front Desk Representative

    4 months ago

    Raleigh, United States Kisco Senior Living Full time

    Job Description: The Front Desk Representative @ Magnolia Glen provides exceptional customer service via the front desk to establish a warm, secure and friendly atmosphere in the community. **We are looking for someone who can fill in on 3p-11p shift during the week and 7a-3p on weekends as needed** Pay Rate: $15.50/hr What will I do every day? Monitor...

  • Contact Center Representative

    2 weeks ago

    Raleigh, United States Local Government Federal Credit Union Full time

    OUR CULTURE Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright,...

  • Contact Center Representative

    2 weeks ago

    Raleigh, United States Disability Solutions Full time

    Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we...

  • Senior Contact Center Representative

    2 weeks ago

    Raleigh, United States Local Government Federal Credit Union Full time

    Job DescriptionJob DescriptionDescription:OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity...

  • Senior Contact Center Representative

    2 weeks ago

    Raleigh, United States Disability Solutions Full time

    Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we...

  • Senior Contact Center Representative

    2 hours ago

    Raleigh, United States Local Government Federal Credit Union Full time

    Job DescriptionJob DescriptionDescription:OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity...

  • Contact Center Representative

    2 weeks ago

    Raleigh, United States Local Government Federal Credit Union Full time

    Job DescriptionJob DescriptionDescription:OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity...

  • Contact Center Representative

    20 minutes ago

    Raleigh, United States Local Government Federal Credit Union Full time

    Job DescriptionJob DescriptionDescription:OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity...

  • Bilingual Senior Contact Center Representative

    1 month ago

    Raleigh, United States Latino Credit Union Full time

    Job Type Full-time Description The Senior Contact Center Representative provides quality electronic and phone service to members, including providing account information and processing account changes. The Sr. MSC performs a wide range of duties, possesses ample product knowledge, and assists members with all services related to accounts and secure loans....

  • Lead Contact Center Representative

    2 weeks ago

    Raleigh, United States Local Government Federal Credit Union Full time

    OUR CULTURE Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright,...

  • Community Relations Representative

    2 months ago

    Raleigh, United States PruittHealth Full time

    JOB PURPOSE: The Community Relations Representative serves as a focused leader at a facility level providing community-based business development and relationship management to drive census development, community integration, and customer service. The CRR may support one or more facilities in a local defined market area.   KEY...

  • Contact Center Scheduler

    30 minutes ago

    Raleigh, United States Local Government Federal Credit Union Full time

    Job DescriptionJob DescriptionDescription:LGFCU & CIVIC CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of...

  • Business Development Representative

    3 months ago

    Raleigh, United States Prometheus Group Full time

    About Prometheus GroupPrometheus Group is a team of self-starters centered on being resourceful, accountable, and results-focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will...

  • Lead Contact Center Representative

    2 weeks ago

    Raleigh, United States Local Government Federal Credit Union Full time

    Job DescriptionJob DescriptionDescription:OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity...

  • Lead Contact Center Representative

    2 weeks ago

    Raleigh, United States Disability Solutions Full time

    Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we...

  • Lead Contact Center Representative

    2 hours ago

    Raleigh, United States Local Government Federal Credit Union Full time

    Job DescriptionJob DescriptionDescription:OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity...

  • Customer Service Representative

    4 weeks ago

    Raleigh, United States Accentuate Staffing Full time

    Accentuate Staffing is seeking an experienced Customer Service Representative for one of our clients in Raleigh, NC. As a Customer Service Representative you will play a crucial role in ensuring contractors have a positive experience with their orders/products/services. You will be the first point of contact for inquiries, providing assistance and...

  • Contact Center Manager

    2 months ago

    Raleigh, United States Accentuate Staffing Full time

    Accentuate Staffing is seeking a highly organized and energetic Contact Center Manager to motivate and develop Customer Service Specialist, 30 (FTE) 2 (Team Leads), to maximize customer experience performance, manage quality scorecard for team members, achieve service levels and overall productivity and daily operations of organization. The ideal candidate...

  • Member Service Representative

    1 month ago

    Raleigh, United States Summit Credit Union Full time

    Summary:This position is primarily responsible for providing support at the level of Member Services and for assisting both the Member Service Officer and the Call Center Staff in handling all member's requests and inquiries related to credit union services and products by performing the following duties. This position is also required to back up the teller...