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Dispatcher

4 months ago

Long Beach, United States Cargomatic Full time
Job DescriptionJob Description

Who We Are

Join a rapidly growing company disrupting the trucking industry Cargomatic is the #1 technology platform and digital marketplace for powering world-class, local trucking. Take a look around you. Literally everything humans build, grow, or sell has spent time on a truck. Local trucking is the lifeblood of every regional economy, and yet this $82 billion industry still relies heavily on phone calls and fax machines. Cargomatic is transforming the way goods move around metropolitan areas by connecting shippers and commercial truck drivers with mobile technology. We are solving complex, real-world problems every day, and giving full transparency to the shipping process. 

Port Dispatcher - Long Beach - must have Port/Drayage experience

Cargomatic is seeking an experienced Port Dispatcher to join our growing team in Long Beach As a Port Dispatcher, you’ll be responsible for high-volume scheduling, dispatching, and resolving problems for our owner operators and third-party drivers and carriers. This position requires you to have exceptional communication skills, proactive customer service skills, and the ability to problem solve in a fast-paced, deadline driven environment.

What You’ll Be Doing

  • Schedule and dispatch owner operators and third-party drivers and carriers hauling under Cargomatic's SCAC code (high-volume)
  • Plan routes to ensure that pick-ups and deliveries are completed efficiently and on schedule
  • Build strong relationships with Cargomatic's owner operators and carriers 
  • Assess driver and vehicle capability for each requested haul 
  • Tracking and tracing of shipments 
  • Problem solve and communicate any issues, delays, or concerns with shipments
  • Ensure accurate and timely reporting and data entry 
  • Provide exceptional customer service to carriers and internal/external customers 
  • Navigate Cargomatic’s proprietary software to manage daily operations and loads
  • Operational/administrative responsibilities as needed

What We’re Looking For

  • Minimum of 2 years of Port/Drayage Dispatcher experience required
  • Ability to thrive in a fast-paced, deadline driven environment and work with urgency
  • Possess strong knowledge of logistical concepts, supply chain terminology, and dispatch best practices 
  • Ability to analyze complex situations and reach productive decisions based on informed judgment
  • Exceptional communication skills and attention to detail 
  • Strong negotiation skills and ability to overcome objections 
  • Ability to multitask and prioritize daily tasks 
  • Bilingual Spanish/English a plus

What's In It for You

  • Competitive pay
  • Medical, dental, and vision benefits
  • 401(k) company match
  • Paid time off (PTO) and paid holidays
  • Join a high-growth company redefining logistics and supply chain
The expected salary range for this role is $25/hour - $35/hour. The actual base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

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