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Mitigation/Contents Supervisor

3 months ago

Jacksonville, United States Paul Davis Company Owned Store Full time
Job DescriptionJob Description

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?

Join the Paul Davis Team

Mitigation/Contents Supervisor
The Mitigation/Contents Supervisor works within our Emergency Services (Mitigation) Department, primarily responsible to ensure growth and development of the mitigation business, department, and staff. Coaching, teamwork, leadership and long-term business outlook are all elements of the role.

$27.00 - $34.00 per hour (BOE) + bonus opportunities

  • Medical, Dental, Vision & 401(k) benefits
  • Paid Holiday, Vacation & Sick Days
  • Company Cell Phone
  • Overtime available
  • Maternity, Paternity & Adoption Leave
  • Vehicle or Vehicle Allowance per company discretion
  • Advancement Opportunities
  • Paid IICRC certifications
Essential Duties/Responsibilities
  • Management and delegation of Mitigation Department staff
  • Train and coach Mitigation Department staff and (Technicians and Coordinators)
  • This role participates in an on-call rotation with all other office team members
  • Conduct quarterly performance reviews with staff
  • Participate in the hiring process
  • Approve hourly employees timecards on a weekly basis
  • Conduct monthly staff meetings
  • Responsible for Resource Management of the following:
    • Movement, care, and inventory of equipment in the warehouse and on jobsites
    • Tracking of assets (equipment)
    • Dispatching of Technicians
    • On Call Schedule
    • Vehicle Maintenance
    • Staffing needs
  • Complete scoping and data collection for Mitigation losses
  • Utilize MICA reporting and all other program software to improve our results.
  • Review estimates written by estimators
  • Communicate and negotiate with insurance carriers
  • Auditing of customer service complaints
  • Manage and exceed expectations for job profit
  • Ensure production meets the set Gross Profit goals
  • Monitor and address safety issues and practice safety practices including proper PPE
  • Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
  • Marketing and sales of your companys services to current and potential client base, insurance carriers, and industry professionals
  • Drive Emergency Services Sales Division
  • Attend industry related trainings
  • All other duties as assigned
Competency Knowledge, Skills and Abilities:
  • Knowledge of Microsoft Office applications (Outlook, Word, Excel)
  • Extensive knowledge of estimation software
  • Extensive Knowledge of emergency services within the restoration industry
  • Customer Service Skills
  • Communication skills
  • Administration skills
  • Coaching and leadership skills
  • Effective meeting skills
  • Strategic Planning skills
  • Ability to learn and operate our primary operating systems: RMS, Xactimate, PDConnect, Contractor Connection, ADP, SharePoint, and One Drive
  • Ability to create documents and invoices
  • Ability to create estimates in our estimation software
  • Ability to answer and communicate with customers over the phone and face to face
  • Ability to work office equipment (fax, scanner, printer, phone system, computers)
  • Ability to work independently
  • Ability to coordinate multiple jobs within the same time frame
  • Ability to oversee a staff of up to twenty employees
  • Ability to pass and maintain a Valid Drivers license and MVR check
  • Ability to pass and maintain a Criminal Background Check and mandated PA State Background Checks
  • Stress Management and Composure
  • Maintain a level of confidentiality
Required Education and Experience
  • High School Diploma or GED required
  • Two plus years experience in a Management or Leadership role within the Restoration Industry
  • Working knowledge of MICA, RMS and Water Mitigation tools
  • Experience with writing Emergency Services (Mitigation) estimates
Preferred Education and Experience
  • IICRC certifications
Physical Requirement
  • Must be able to stay in a stationary position up to 50% of the time
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • The person in this position needs to frequently move about clients properties to complete estimates and oversee completion of jobs
  • Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
  • Must be able to observe and perceive information on a computer and documents
  • Must be able to communicate and converse with customers and staff over the phone and face to face
  • Occasionally will lift up to 50lbs
  • Ability to safely operate a company vehicle
Work Environment
The employee will be working indoors and outdoors. The employee will be exposed to air conditioning and heat. The employees will be exposed to normal noises throughout the office. The employee will be exposed to extreme heat and cold weather due to outdoor temperatures. The employee may be required to use a respirator for safety.

Travel
This position will require up to 90% local travel to jobs sites (as needed).

Reasonable Accommodation for Disability
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. The ADA defines reasonable accommodation as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer.

Disclaimer:
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.