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Customer Service Representative

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Calhoun, United States Carla Boutin - State Farm Agent Full time
Job DescriptionJob DescriptionROLE DESCRIPTION:
As a Customer Service Representative with Carla Boutin State Farm Insurance Agency, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the customers you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and customer service-minded candidates.

RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
  • Must have 5-10 years of State Farm experience
  • Must be Property & Casualty and Life & Health Licensed
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
  • Must be coachable
BENEFITS:
  • Salary pay plus
  • Growth potential/Opportunity for advancement
  • Paid time off
  • Health plan options
  • Retirement benefits
  • Valuable career-building experience

This is a remote position.