Current jobs related to Elite Technical Support Engineer - Denver - Ping Identity
-
Solutions Architect at Elite WorkForce Inc
2 weeks ago
Denver, Colorado, United States Elite WorkForce Inc Full timeJob OverviewWe are seeking a skilled Solutions Architect to collaborate with business stakeholders and translate requirements into innovative technical solutions. The ideal candidate will have a strong understanding of enterprise architecture principles and a proven track record of delivering scalable, secure, and compliant solutions.Key...
-
Solutions Architect at Elite WorkForce Inc
2 weeks ago
Denver, Colorado, United States Elite WorkForce Inc Full timeJob OpportunityPosition: Solutions ArchitectWe are seeking an experienced Solutions Architect to collaborate with business stakeholders, interpret requirements, and deliver innovative technical solutions. The ideal candidate will have a strong understanding of enterprise architecture principles and will be responsible for ensuring solutions adhere to...
-
Technical Support Engineer
3 weeks ago
Denver, Colorado, United States Dynatrace Full timeJob DescriptionAs a Technical Support Engineer at Dynatrace, you will play a critical role in delivering exceptional customer support and success. You will work closely with our clients to troubleshoot our platform, navigating multiple technical environments and languages throughout the digital ecosystem.Key Responsibilities:Troubleshoot complex technical...
-
Technical Support Engineer
2 weeks ago
Denver, United States Zenith Infotek LLC Full timeTechnical Support EngineerDay 1 Onsite5 days officeDay-to-day job responsibilities:Taking ownership of customer issues reported and seeing problems through to resolutionActive monitoring of alerts & operational dashboards for availability, latency, performance and capacity.Writing scripts for Automation of error handling & handling order falloutsResearching,...
-
Technical Support Engineer
1 month ago
Denver, Colorado, United States Pax8, Inc. Full timeJob Title: Technical Support EngineerPax8, Inc. is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support and assistance to our customers through various communication channels. You will work closely with our customers to resolve technical issues, provide...
-
Technical Support Engineer
4 weeks ago
Denver, United States Q-mation Full timeQ-mation is growing! We're looking for an experienced Technical Support Engineer with a niche for computer software and automation.****Must have experience working with the AVEVA software suite.** (InTouch, System Platform, Historian, Intouch Edge, etc.)Responsibilities/requirements include but aren't limited to: Work with InTouch, System Platform,...
-
Technical Support Engineer
1 month ago
Denver, United States Q-mation Full timeQ-mation is growing! We're looking for an experienced Technical Support Engineer with a niche for computer software and automation.****Must have experience working with the AVEVA software suite.** (InTouch, System Platform, Historian, Intouch Edge, etc.)Responsibilities/requirements include but aren't limited to: Work with InTouch, System Platform,...
-
Technical Support Specialist
2 weeks ago
Denver, Colorado, United States FusionAuth Full timeJob Title: Technical Support EngineerAt FusionAuth, we're seeking a skilled Technical Support Engineer to join our engineering team. As a key member of our support team, you'll play a vital role in delivering exceptional software support to our growing customer base.Responsibilities:Provide expert technical support to customers, helping them integrate...
-
Principal Technical Support Engineer
2 weeks ago
Denver, Colorado, United States Oracle Full timeJob DescriptionAs a member of the Support organization, our focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of our Electronic...
-
Technical Support Specialist
1 month ago
Denver, Colorado, United States IQGeo Full timeJob Title: Technical Support EngineerWe are seeking a skilled Technical Support Engineer to join our dynamic team at IQGeo. As a key member of our Customer Support department, you will play a critical role in supporting our end-to-end geospatial software solutions for our growing global customer base.Job SummaryThe ideal candidate will be a geospatial...
-
Technical Support Engineer Hybrid Denver
6 days ago
Denver, Colorado, United States Dynatrace Full timeAs a Technical Support Engineer at Dynatrace, you will be an integral part of our customer support and success team. Your passion for troubleshooting will drive you to work on resolving issues with our platform for clients, navigating multiple technical environments and languages throughout the digital ecosystem.In this role, you will have continuous...
-
Technical Support Engineer
1 month ago
Denver, United States Pax8, Inc. Full timePax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a...
-
Support Engineer
4 weeks ago
Denver, United States Rand Worldwide Full timeSupport Engineer (Simulation)Do you thrive in a fast-paced environment? Do you see simulation as an integral part of the engineering process? Do you have a passion for working with the highest quality engineering software solutions on the market? Go ahead, keep reading!Job DescriptionWe are looking for a Support Engineer with knowledge of ANSYS Mechanical...
-
Technical Support Engineer
6 days ago
Denver, Colorado, United States Zayo Group Full timeJob DescriptionZayo Group is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a critical role in driving the stability and sustainability of our voice platforms, supporting networks, and developing innovative ways to automate and scale our network as we evolve.Key Responsibilities:Provide...
-
Technical Support Specialist
3 weeks ago
Denver, Colorado, United States Dynatrace Full timeJob Title: Technical Support EngineerAt Dynatrace, we're on a mission to make software work perfectly. As a Technical Support Engineer, you'll be an integral part of our customer support and success team. Your primary responsibility will be to troubleshoot our platform for Dynatrace clients, working in multiple technical environments, on multiple languages,...
-
Technical Support Specialist
4 weeks ago
Denver, Colorado, United States Q-mation Full timeTechnical Support EngineerQ-mation is seeking an experienced Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.Key Responsibilities:Provide advanced troubleshooting and technical support for customers in manufacturingWork closely with our...
-
Technical Support Specialist
6 days ago
Denver, Colorado, United States Dynatrace Full timeAbout the RoleDynatrace is seeking a skilled Technical Support Engineer to join our customer support and success team. As a Technical Support Engineer, you will be responsible for troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem.Key ResponsibilitiesProvide...
-
Technical Support Engineer Hybrid Denver
2 weeks ago
Denver, Colorado, United States Dynatrace Full timeAs a Technical Support Engineer at Dynatrace, you will play a critical role in ensuring the success of our customers. Your expertise in troubleshooting and resolving technical issues will be invaluable in helping our clients overcome challenges and achieve their goals.Key Responsibilities:Provide exceptional technical support to customers through various...
-
Technical Support Specialist
2 weeks ago
Denver, Colorado, United States Automated System Design Full timeJob OverviewAutomated System Design (ASD) is seeking a skilled Technical Support Analyst to bolster the operations of the Service Desk Commissioning Team. The ideal candidate will possess technical expertise and exceptional people skills to facilitate and maintain systems for multiple facilities.The Technical Support Analyst will work closely with vendors,...
-
Technical Support Specialist
2 weeks ago
Denver, Colorado, United States Alterra Mountain Company Full timeJob Title: Technical Support AnalystAlterra Mountain Company is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical support and administration for our Direct to Access (DTA) platform, which supports our season passes, including Ikon.Key Responsibilities:Provide...
Elite Technical Support Engineer
2 months ago
About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
As a Support Engineer (Elite team), you will be working in a customer-facing capacity dedicated to our top tier customers, helping to ensure they have a seamless experience using our products and navigating any issues that arise. Additionally, you will help with the resolution of any problems, working cross-functionally internally to quickly come up with the most efficient solution to ensure customers have a continuous operation of our products.
Members of the Elite team are specialists in their field and responsible for providing an exceptional level of support.
Main Responsibilities:
- Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues. Showing a respect for all customers and team members at all times
- Meeting or exceed customer expectations on response quality, timeliness and overall customer experience
- Taking end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution. Showing dedication, patience and commitment to seeing problems through to resolution. Ability to think logically and creatively, with a detail-oriented working style, such that all angles of troubleshooting/resolution are covered and captured
- Communicating with customers and partners through the online support tool, and via audio (top tier customers may call in directly) and video calls and screen-sharing sessions which will occur regularly
- Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams. Showing a respect for all team members and customers at all times
- Reproducing customer problems internally, to enable the development and testing of a resolution
- Collecting information and documenting bugs with Engineering for the product/service issues that are impacting customers
- Actively prioritizing tasks/workload with self-discipline and good timekeeping
- Adopting an 'always-learning' mentality, with a humble attitude about knowledge limitations, and the ability to learn from experience and informal/formal instruction. Showing a willingness to share knowledge with team members and customers
- Participating in the weekend on-call and scheduled public holiday coverage
- Clearly communicating with all stakeholders - customers, team members, other departments, management
- Leading escalation calls, when required, to brief stakeholder management on support cases, and assist in the creation of action plans aiming to solve customer issues as quickly as possible. Showing empathy for the customer's situation and listening with the intent to understand the situation clearly
- Frequently mentoring other team members, helping with complex tickets, promoting best practices around customer service and troubleshooting, creating and reviewing knowledge base articles
- Developing a subject matter expertise in the product/service, whilst building a wide breadth of understanding of platform-wide interconnections
- Using your creative thinking, business and technical analysis skills to go beyond the existing industry standard practices, to adjust existing and create new process improvements to delight our customers. Showing a demonstrated independent interest in advanced technologies
- Leading by example with an excellent work ethic and a positive mentality to steer the team through difficult issues whilst following best practices
- Contributing to technical screening, interviewing and final selection of new team members
- Being the first point of call for Urgent tickets and customer issues
- Participating in on-call rotation
Required Skills & Qualifications
- Technical Degree preferred - Computer Engineering, CIS, MIS, CS
- Minimum of 5 years of related experience with a Bachelor's degree; or equivalent experience
- Excellent Communication: verbal, written, listening, present confidently, know audience
- Excellent Troubleshooting: analytical, creative thinking, inquisitive, resilient, adaptive
- Solid knowledge: REST API, SSL/TLS, IPv4, JSON, LDAP, Proxies
- Experienced working with Linux (administration & troubleshooting), Virtualization (enterprise environment), Cloud-based platforms (AWS, Azure, Google Cloud Platform)
- DevOps deployments - Docker, Scripting, Kubernetes
- Strong collaboration and teamwork skills.
Preferred:
- Support experience with IAM(Identity Access Management) software
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
