Technical Support Engineer
4 weeks ago
Zayo Group is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a critical role in driving the stability and sustainability of our voice platforms, supporting networks, and developing innovative ways to automate and scale our network as we evolve.
Key Responsibilities:
- Provide technical leadership during new technology and services introductions
- Be the subject matter expert for supporting all network systems and technologies in the production voice and data networks
- Lead the communications and collaboration across multiple functional teams to drive service, network, and system improvement and optimization initiatives
- Develop and present problem management reports and script alerts and notifications for important network events
- Provide level 3 support and technical guidance to customer operations technical teams and internal support groups
Requirements:
- Bachelor's degree or diploma in IT or Computer Engineering and/or the equivalent combination of education and work experience
- Minimum of 9 years of industry experience in several of the following technologies: SS7 and SIGTRAN, Voice Switching Platforms, DACS, Data Technologies, Optical Transport, Routing protocols, and Cisco platforms
- Expert level knowledge and in-depth hands-on experience with Cisco platforms, including GSR, ASR, and ISR G2 series routers
- Ability to test, diagnose, and resolve complex data service issues, congestion problems, vendor incompatibilities, and investigate hardware/software failures
What We Offer:
- Excellent health, dental, and vision insurance
- Retirement 401(k) savings plan
- Fitness membership discounts
- Generous paid time off policy, including paid parental leave
Zayo Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial, or local laws.
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