VP of Card Services

Join UNIFY Credit Union as our Vice President of Card Services

UNIFY Credit Union is seeking a dynamic and visionary leader to spearhead our brand-new Vice President of Card Services role. As we continue our exciting journey of growth and innovation, we are looking for a strategic thinker, who can drive transformative change in the way we deliver card services to our members.

At UNIFY, we believe in putting our members first, and providing exceptional service experiences that exceed their expectations. As the VP of Card Services, you will have the unique opportunity to shape the direction of our cards offerings, enhance member engagement, and drive revenue growth. Your leadership will be instrumental in developing and implementing innovative strategies that align with our mission of empowering our members to achieve financial success.

This is more than a job; it's a chance to make a meaningful impact in the lives of our members and the future of our organization. If you are passionate about financial services, thrive in a collaborative environment, and are ready to take on a pivotal role in shaping the future of card services at UNIFY Credit Union, we invite you to apply TODAY

This position is eligible for remote work within DFW Metro area with periodic in-person collaboration in Allen TX.

Job Function Summary:

This position is responsible for all aspects of Card Services, and ATMs.

Specific Duties & Responsibilities:

Plans, directs, organizes and controls Card Services, and ATMs, including debit, credit and ATM cards.

Collaborates with senior management team to ensure appropriate prioritization of objectives and initiatives. Builds and executes against department goals, objectives and project roadmaps, in coordination with internal partners and key vendor stakeholders. Establishes, reviews and takes appropriate actions to accomplish department goals, metrics and key performance indicators (KPI’s), while providing associated management reporting.

Responsible for effective project and program management, ensuring that major initiatives follow the product lifecycle, from concept, through planning and the achievement of milestones and key deliverables, into full implementation.

Ensures monitoring of Card Services and ATM portfolio to identify trends, problems, and opportunities, while providing guidance, expertise and direction to team. Manages operational environment with an understanding of technology and infrastructure support requirements.

Responsible for Card Services P&L. This includes meeting established revenue goals, and expense management. Ensures planning, prioritizing and managing of activities to optimize revenue, minimize losses, and meet operational, financial and corporate objectives.

Drives continuous improvement across Card Services. Recommends processes, procedures, techniques, and standards to improve the credit union’s Card Services operations. Keeps current with the competitive landscape, and works with Marketing in order to establish value-added, innovative and differentiated products and services.

Collaborates with Marketing to evaluate Card Services. including rewards program for competitiveness. Recommends appropriate changes to improve card programs and increase member market penetration. Actively contributes to marketing efforts to grow credit card portfolio and optimize interchange revenue. Develops solutions and leverages technology to provide an innovative, integrated member experience in credit, debit, and emerging payment products.

Promotes a member-focused service-oriented culture. Ensures consistent member service experience throughout service tiers in Branches, Call Centers, Card Services and channels.

Appropriately identifies, evaluates, and manages risk within area, and implements fraud and risk mitigation strategies and activities as appropriate. In conjunction with Risk Management, responsible for management of fraud and loss prevention mitigation with regard to claims of card fraud and disputes. Effectively minimizes fraud losses, with minimal member impact.

Responsible for compliance with applicable federal and state laws and regulations related to consumer services, financial services, credit unions, and banking. Administers and ensures compliance with established credit union policies, procedures and programs. Develops and implements departmental policies and procedures, and modifies as needed. Ensures full compliance with UNIFY Financial Credit Union Service Standards, policies, and procedures; and with applicable banking federal regulations.

Prepares annual department budget, negotiating and making changes to new and existing contracts. Develops RFPs for services, performs cost analysis, makes recommendations on proposals, and implements changes in conjunction with selections made. Manages vendor relationships associated with these services, including developing strong communication channels and overseeing vendor performance.

Recruits, develops, organizes, leads, and mentors assigned team.

Performs other duties as assigned.

Qualifications, Experience, & Education:

• Requires a Bachelor's degree in Business Administration, Finance, Banking, Economics, or related field, with an advanced degree preferred.
• Requires 7-10 years’ experience in Financial Services, Credit Unions, or Banking, with 3+ years’ experience in functional areas and 5-7 years of progressively responsible management experience. Requires strong knowledge of credit union/banking/financial industry with regard to regulations and operations governing debit/credit card, ATM, and related card fraud processes/detection.
• Excellent written and oral communication skills, including presentation experience to large and diverse audiences, including ‘C’ suite.
• Ability to manage competing priorities in a complex portfolio of work. Excellent strategic thinking and strong problem-solving abilities. Must have the ability to structure analysis and develop sophisticated and common-sense solutions to complex business challenges. Ability to establish a service culture and to promote awareness of member service needs.
• Experience with P&L management, with an understanding of Card Services, revenue sources, and expense management.
• Experience working through a tiered service environment with Branches, Call Centers and online service delivery tools.
• Project Management and Business process improvement skills highly desired. Knowledge of consumer lending, credit and financial disciplines.

See the UNIFY Difference

At UNIFY, we believe that each team member is a valued contributor. Through a teamwork approach, we strive to provide a positive and rewarding workplace that helps our team succeed. UNIFY provides a work environment which promotes learning, growth, and the opportunity for team members to challenge themselves.

Competitive Compensation and Excellent Benefits Package* Includes:

Medical (PPO/HMO), Prescription, Dental (PPO/DMO), Vision, Life, and Short- and Long-Term Disability Insurance
Dependent and Medical Care - Flexible Spending Accounts
Vacation, Sick, Personal and Holiday Pay
401(K) Plan with employer match
Education reimbursement for approved programs
UNIFY banking privileges for you and your family

*All programs subject to review and change

UNIFY is proud to be a drug-free, EOE including disability/vets. For more information on UNIFY, visit us at www.unifyfcu.com

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