Guest Services Agent

1 week ago

Saint Petersburg, United States The Hotel Zamora Full time
Job DescriptionJob Description

The Hotel Zamora, a beautiful boutique hotel located in St. Pete Beach, FL, is seeking an experienced Front Desk Associate. With stunning views overlooking the Intercoastal Waterway and Gulf of Mexico, the Hotel Zamora provides a luxurious retreat for its guests. Besides relaxing in the beautifully appointed guest rooms, our guests experience intuitive service in our Rooftop Lounge, Sidewalk Restaurant, Private Dining, and Meeting/Banquet space. The Hotel Zamora is under new ownership and management with Sherman Associates, an accomplished and proven real estate development and management company. Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are today.

The Front Desk Associate is responsible for check-in, checkout, kiosk operations, and all other guest transactions they strive to exceed established standards at every opportunity and take pride in the overall look and feel of our brand.

Essential Functions

  • Ensures every guest is greeted and Welcomed on arrival
  • Registers and book guests, verifying reservation, address, email address and credit information
  • Proficient on kiosk operations to assist when necessary
  • Answers all inbound calls in a professional manner
  • Has an intimate knowledge of the hotel facilities and the local geographic area
  • Accepts payment for guests' accounts at the time of registration and at checkout
  • Maintains a house bank and make a deposit and accurate report of receipts daily
  • Processes all Retail transactions for the guest
  • Responsible for restocking and assuring overall cleanliness of Retail
  • Issues luggage claims and check guest luggage when requested
  • Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times
  • Respectfully listen and respond to guest complaints in an efficient and professional manner
  • Completes additional duties as assigned


Minimum Requirements

  • 1-2 years of experience in a public contact position
  • Customer service experience in the hospitality industry strongly preferred
  • Basic computer knowledge and some knowledge in word, excel, outlook, and internet
  • As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record.
  • A passion for the mission, vision, and values of Sherman Associates.
  • Office hours may vary due to the specific needs of the hotel.


Benefits:

Benefits

Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes

  • Low Deductible Health Insurance Plans
  • Fully paid short term disability
  • Fully paid life insurance
  • Additional Supplemental Insurance Policies including
    • Voluntary Accident & Critical Illness
    • Hospital Indemnity
    • Long-Term Disability
  • Pet insurance
  • Fully paid employee assistance program
  • Fully vested 401k company match program
  • 9 Paid holidays and competitive PTO program (starting at 15 days annualized)
  • Starbucks and Hotel discounts
  • Charitable giving strategy with corporate match

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com

  • Guest Service Agent

    3 days ago

    Saint Michaels, United States Inn at Perry Cabin Full time

    Job DescriptionJob DescriptionJoin the INN crew of hospitality professionals as a Guest Service Agent! Position pays $15.50 per hour with additional incentive potential driven by motivation.The Inn at Perry Cabin is seeking a passionate, enthusiastic, and dedicated Guest Service Agent who has a profound interest in hospitality, a strong desire to build...

  • Guest Service Agent

    1 week ago

    Saint Augustine, United States Quality Inn and Suites Full time

    Job DescriptionJob DescriptionQuality Inn and Suites St. Augustine Beach is under new Management and we are seeking a Guest Service Agent to become a part of our team! The position we are hiring for is 2 evening 3pm to 11pm and Night Audit 11pm to 3pm total of 4 days all weekdays.Responsibilities:Register and assign rooms to guestsConfirm phone and online...

  • Guest Services Agent

    2 weeks ago

    Saint Simons Island, United States MMI Hospitality Group Full time

    Job DescriptionJob DescriptionIf you believe that first impressions can set the tone for an entire hotel stay, Hotel Simone could have an opportunity for you as a Front Desk Agent!   As the Guest Services Agent, you will be responsible for providing our guests with “Southern Hospitality” throughout their stay. The Guest Services Agent has a...

  • Guest Relations Agent

    2 weeks ago

    Port Saint Lucie, United States Sandpiper Bay Resort Full time

    Job DescriptionJob DescriptionDescription:Job Description/Summary:A Guest Relations Agent assists in delivering exceptional service to guests (boost guest satisfaction rates, resolve issues, increase revenue to benefit a hotel’s bottom line).ESSENTIAL JOB FUNCTIONS:Compiling welcome folders that include maps, room service menus and information about...

  • Guest Relations Agent

    Found in: beBee S US - 2 weeks ago

    Port Saint Lucie, United States Sandpiper Bay Resort Full time

    Job Description/Summary:The Guest Relations Agent assists in delivering exceptional service to guests to resolve issues, ensure elevated guest satisfaction, and increase revenue and brand loyalty.ESSENTIAL JOB FUNCTIONS: Greeting guests, assisting with questions, and providing information about services, amenities, and local attractions Upselling rooms as...

  • Guest Relations Agent

    Found in: beBee jobs US - 1 week ago

    Port Saint Lucie, Florida, United States Sandpiper Bay Resort Full time

    Job Description/Summary:The Guest Relations Agent assists in delivering exceptional service to guests to resolve issues, ensure elevated guest satisfaction, and increase revenue and brand loyalty.ESSENTIAL JOB FUNCTIONS:Greeting guests, assisting with questions, and providing information about services, amenities, and local attractionsUpselling rooms as well...

  • Guest Service Agent

    Found in: beBee S US - 2 weeks ago

    Saint Louis, United States Le Méridien St. Louis Clayton Full time

    DescriptionAre you a customer focused person with a passion for hospitality? Do you enjoy creating one of a kind guest experiences? Le Meridien St Louis Clayton is looking for a hospitality focused individual to join our front office team!With Crescent Hotels & Resorts you have an opportunity showcase your skills and shine bright with a company who cares....

  • Call Center Agent

    2 days ago

    Saint Petersburg, United States Fa Solutions Llc Full time

    Job DescriptionJob DescriptionGeneral Description:The FA Solutions Call Center Agent represents the client school to students and works to increase inquiries, convert applications and retain current students. This position is a high touch, Inbound/Outbound phone solution with high expectations in providing an excellent student experience. The Call Center...

  • Guest Services Agent

    1 week ago

    St Petersburg, United States Sherman Associates Full time

    Job Description The Hotel Zamora, a beautiful boutique hotel located in St. Pete Beach, FL, is seeking an experienced Front Desk Associate. With stunning views overlooking the Intercoastal Waterway and Gulf of Mexico, the Hotel Zamora provides a luxurious retreat for its guests. Besides relaxing in the beautifully appointed guest rooms, our guests experience...

  • Valet Guest Service Manager

    2 days ago

    Saint Petersburg, United States Parking Management Company Full time

    **Company**: Parking Management Company - PMC **Job Title**: Valet Parking Guest Service Manager **Position Type**: Salary **Pay**: Salary + Bonus Opportunities **Unleash your leadership potential and elevate guest experiences as a Valet Guest Service Manager at PMC!** Are you a hospitality maestro? Do you thrive in the vibrant rhythm of high-end...

  • Front Desk Agent

    1 week ago

    St Petersburg, United States Davidson Hospitality Group Full time

    Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes a Front Desk, Agent, Hospitality, Guest Experience, Skills

  • Guest Experience Agent

    Found in: beBee S US - 2 weeks ago

    Saint Simons Island, United States Ocean Inn and Suites Full time

    Summary of PositionProvide excellent service to guests throughout their stay. Make reservations, check guests in/out, answer all incoming calls, respond to any guests’ requests, and solve issues quickly. Share information about hotel amenities and make recommendations about surrounding area.Requirements Has a minimum one (1) years of customer facing...

  • Front Desk Agent

    Found in: beBee S US - 3 weeks ago

    Saint Louis, United States Fairfield Inn by Marriott Downtown St. Louis Full time

    RequirementsApplicant must have strong interpersonal and administrative skills. Please have solid references Successful history as a front desk agent or related hospitality experience Must have a flexible work schedule Flexible schedule Task-driven individual What you will be doing Register & process guests and their assigned rooms Accommodate guest...

  • Overnight Guest Services

    1 week ago

    Saint Louis, United States Angad Arts Hotel Full time

    Job DescriptionJob DescriptionAn Overnight Guest Service Agent includes Valet, Parking and Bell duties. He/she is to act as an ambassador with a positive force of energy as guests begin their journey throughout the hotel and food & beverage outlets. As he/she will represent our guests’ first impression, this position is integral in creating a healthy,...

  • Customer Service Agent

    Found in: beBee jobs US - 2 weeks ago

    Saint George, Utah, United States SkyWest Airlines Full time

    About SkyWest:Are you looking for a fast-paced environment full of variety that will utilize your customer service, critical thinking, and multi-tasking skills? SkyWest is hiring immediately for entry level Customer Service Agents No prior experience in aviation required. As a Customer Service Agent, you will provide excellent front-line service to our...

  • Front Desk Agent

    2 weeks ago

    Saint Simons Island, United States MMI Hospitality Group Full time

    Job DescriptionJob DescriptionIf you believe that first impressions can set the tone for an entire hotel stay, please keep reading.  The King and Prince Beach & Golf Resort has an opportunity for a Front Desk Agent.  As a Front Desk Agent, you will be responsible for providing our guest with “Southern Hospitality” throughout their stay.  The Front...

  • Front Desk Agent

    3 days ago

    Saint Simons Island, United States MMI Hospitality Group Full time

    Job DescriptionJob DescriptionIf you believe that first impressions can set the tone for an entire hotel stay, please keep reading.  The King and Prince Beach & Golf Resort has an opportunity for a Front Desk Agent.  As a Front Desk Agent, you will be responsible for providing our guest with “Southern Hospitality” throughout their stay.  The Front...

  • Guest Services Lead

    2 weeks ago

    Saint Marys, United States City of St Marys Full time

    Job DescriptionJob DescriptionSalary: $10.54/HourST. MARYS AQUATIC CENTERJOB DESCRIPTIONGuest Service LeadStatus: SeasonalPosition Summary: To assist the Park Supervisors in providing a safe, clean and enjoyable environment for all guests and staff. Act as extra eyes, ears and hands for the Park Supervisors to assure that all food service operations operate...

  • Front Desk Agent

    Found in: beBee jobs US - 1 day ago

    Saint Paul, Minnesota, United States Hilton Garden Inn St. PaulOakdale Full time

    Our ideal candidate has a flexible schedule, some similar experience, and a positive attitude.Come find out what makes this a great place to workA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What...

  • Customer Service Agent

    Found in: beBee S US - 2 weeks ago

    Saint George, United States SkyWest Airlines Full time

    About SkyWest: Are you looking for a fast-paced environment full of variety that will utilize your customer service, critical thinking, and multi-tasking skills? SkyWest is hiring immediately for entry level Customer Service Agents! No prior experience in aviation required. As a Customer Service Agent, you will provide excellent front-line service to our...