Guest Services Agent

2 weeks ago

St Petersburg, United States Sherman Associates Full time
Job Description
The Hotel Zamora, a beautiful boutique hotel located in St. Pete Beach, FL, is seeking an experienced Front Desk Associate. With stunning views overlooking the Intercoastal Waterway and Gulf of Mexico, the Hotel Zamora provides a luxurious retreat for its guests. Besides relaxing in the beautifully appointed guest rooms, our guests experience intuitive service in our Rooftop Lounge, Sidewalk Restaurant, Private Dining, and Meeting/Banquet space. The Hotel Zamora is under new ownership and management with Sherman Associates, an accomplished and proven real estate development and management company. Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are today.

The Front Desk Associate is responsible for check-in, checkout, kiosk operations, and all other guest transactions they strive to exceed established standards at every opportunity and take pride in the overall look and feel of our brand.

Essential Functions
  • Ensures every guest is greeted and Welcomed on arrival
  • Registers and book guests, verifying reservation, address, email address and credit information
  • Proficient on kiosk operations to assist when necessary
  • Answers all inbound calls in a professional manner
  • Has an intimate knowledge of the hotel facilities and the local geographic area
  • Accepts payment for guests' accounts at the time of registration and at checkout
  • Maintains a house bank and make a deposit and accurate report of receipts daily
  • Processes all Retail transactions for the guest
  • Responsible for restocking and assuring overall cleanliness of Retail
  • Issues luggage claims and check guest luggage when requested
  • Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times
  • Respectfully listen and respond to guest complaints in an efficient and professional manner
  • Completes additional duties as assigned
Experience and Skills
Minimum Requirements
  • 1-2 years of experience in a public contact position
  • Customer service experience in the hospitality industry strongly preferred
  • Basic computer knowledge and some knowledge in word, excel, outlook, and internet
  • As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record.
  • A passion for the mission, vision, and values of Sherman Associates.
  • Office hours may vary due to the specific needs of the hotel.
Job Benefits
Benefits

Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes
  • Low Deductible Health Insurance Plans
  • Fully paid short term disability
  • Fully paid life insurance
  • Additional Supplemental Insurance Policies including
    • Voluntary Accident & Critical Illness
    • Hospital Indemnity
    • Long-Term Disability
  • Pet insurance
  • Fully paid employee assistance program
  • Fully vested 401k company match program
  • 9 Paid holidays and competitive PTO program (starting at 15 days annualized)
  • Starbucks and Hotel discounts
  • Charitable giving strategy with corporate match

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com

  • Guest Services Agent Full Time>

    1 week ago

    St Paul, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Fairfield Minneapolis [Front Desk Agent / Concierge] As a Guest Services Agent at Aimbridge Hospitality, you'll: Greet and register the guest; Provide outstanding guest service during their stay; Settle the guest's account upon completion of their stay; Answer guest inquiries about hotel service facilities and hours of operation;...

  • Front Desk Agent

    2 weeks ago

    St Petersburg, United States Davidson Hospitality Group Full time

    Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes a Front Desk, Agent, Hospitality, Guest Experience, Skills

  • Guest Relations Agent

    2 weeks ago

    Port St Lucie, United States Sandpiper Bay Resort Full time

    Job Type Full-time Description Job Description/Summary: A Guest Relations Agent assists in delivering exceptional service to guests (boost guest satisfaction rates, resolve issues, increase revenue to benefit a hotel's bottom line). ESSENTIAL JOB FUNCTIONS: Compiling welcome folders that include maps, room service menus and information about amenities....

  • Guest Service Agent

    Found in: beBee jobs US - 3 weeks ago

    St Louis, Missouri, United States Le Méridien St. Louis Clayton Full time

    Are you a customer focused person with a passion for hospitality? Do you enjoy creating one of a kind guest experiences? Le Meridien St Louis Clayton is looking for a hospitality focused individual to join our front office teamWith Crescent Hotels & Resorts you have an opportunity showcase your skills and shine bright with a company who cares. Benefits...

  • Front Desk Agent

    5 hours ago

    Saint Petersburg, United States Crescent Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Agent, Front Desk, Guest Service, Processing

  • Guest Services Agent

    2 weeks ago

    Saint Petersburg, United States The Hotel Zamora Full time

    Job DescriptionJob DescriptionThe Hotel Zamora, a beautiful boutique hotel located in St. Pete Beach, FL, is seeking an experienced Front Desk Associate. With stunning views overlooking the Intercoastal Waterway and Gulf of Mexico, the Hotel Zamora provides a luxurious retreat for its guests. Besides relaxing in the beautifully appointed guest rooms, our...

  • Overnight Front Desk Agent

    2 days ago

    Petersburg, United States InterContinental Hotels Group, plc Full time

    Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. This position works during the overnight shift. . DUTIES AND RESPONSIBILITIES: Welcome guests in a friendly, prompt and pro Front Desk, Agent, Overnight, Reservations, Hotel

  • Front Desk Agent-Full Time

    2 days ago

    St. Louis, United States Hilton Hotels & Resorts Full time

    As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be re Agent, Front Desk, Guest Service, Hospitality

  • Guest Experience Agent

    Found in: beBee jobs US - 2 weeks ago

    St. Simons Island, Georgia, United States Ocean Inn and Suites Full time

    Summary of PositionProvide excellent service to guests throughout their stay. Make reservations, check guests in/out, answer all incoming calls, respond to any guests' requests, and solve issues quickly. Share information about hotel amenities and make recommendations about surrounding area.RequirementsHas a minimum one (1) years of customer facing...

  • Front Desk Agent

    2 days ago

    St Petersburg, United States Marriott Full time

    **Additional Information** Full Time **Job Number** 24067423 **Job Category** Rooms & Guest Services Operations **Location** The Vinoy Resort & Golf Club Autograph Collection, 501 5th Avenue NE, St Petersburg, Florida, United States **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION...

  • Front Desk Agent

    Found in: beBee jobs US - 2 weeks ago

    St. Petersburg, United States Vinoy® Renaissance St. Petersburg Resort & Golf Club Full time

    Additional Information Full TimeJob Number Job Category Rooms & Guest Services OperationsLocation The Vinoy Resort & Golf Club Autograph Collection, 501 5th Avenue NE, St Petersburg, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth...

  • Front Desk Agent

    Found in: beBee S US - 2 weeks ago

    St. Petersburg, United States Vinoy® Renaissance St. Petersburg Resort & Golf Club Full time

    Additional Information Full TimeJob Number 24067423Job Category Rooms & Guest Services OperationsLocation The Vinoy Resort & Golf Club Autograph Collection, 501 5th Avenue NE, St Petersburg, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about giving...

  • Guest Lead>

    2 weeks ago

    St Paul, United States Altar'd State Full time

    Altar'd State - SOSJ4809 [Front Desk Agent / Concierge] As a Guest Lead at Altar'd State, you'll: Lead and support management by directing activities required to achieve all store goals; Ensure attainment of sales and inventory shortage goals; Implement merchandise presentation, restocking and recovery to maximize productivity; Consistently meet or exceed...

  • Front Desk Agent

    Found in: beBee jobs US - 2 weeks ago

    St Louis, Missouri, United States Fairfield Inn by Marriott Downtown St. Louis Full time

    RequirementsApplicant must have strong interpersonal and administrative skills.Please have solid referencesSuccessful history as a front desk agent or related hospitality experienceMust have a flexible work scheduleFlexible scheduleTask-driven individualWhat you will be doingRegister & process guests and their assigned roomsAccommodate guest...

  • Scanning Agent

    2 days ago

    St Louis, United States PrimeFlight Aviation Services Full time

    **Description** Position Title: **Scanning Agent** **Job Description:** We are seeking an organized, reliable, detail and service-oriented Scanning Agent to join our growing team. In this position, you will monitor scanning department inventory to ensure that products are scanned, labeled, stored and shipped in an accurate, efficient...

  • Front Desk Agent

    2 days ago

    St. Louis, United States HEI Hotels & Resorts Full time

    Assist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requ Front Desk, Agent, Computer, Hotel

  • Front Desk Agent

    2 days ago

    Port St Lucie, United States BBL Hospitality Full time

    Front Desk Agent Job Details Job Location Courtyard by Marriott Port St Lucie - Port St Lucie, FL Position Type Full Time Salary Range $15.00 - $15.00 Hourly Job Shift Any Job Category Hospitality - Hotel Description COME AND JOIN OUR AMAZING TEAM! $15/hour Most positions do require weekend and holiday availability. We are...

  • Call Center Agent

    5 days ago

    Saint Petersburg, United States Fa Solutions Llc Full time

    Job DescriptionJob DescriptionGeneral Description:The FA Solutions Call Center Agent represents the client school to students and works to increase inquiries, convert applications and retain current students. This position is a high touch, Inbound/Outbound phone solution with high expectations in providing an excellent student experience. The Call Center...

  • Scanning Agent

    1 day ago

    St Louis, United States PrimeFlight Aviation Services Full time

    Position Title:Scanning AgentJob Description: We are seeking an organized, reliable, detail and service-oriented Scanning Agent to join our growing team. In this position, you will monitor scanning department inventory to ensure that products are scanned, labeled, stored and shipped in an accurate, efficient manner. Responsibilities:Coordinate and oversee...

  • Front Desk Agent

    2 weeks ago

    Port St Lucie, United States BBL Hospitality Full time

    Front Desk Agent Job Details Job Location Courtyard by Marriott Port St Lucie - Port St Lucie, FL Position Type Full Time Salary Range $15.00 - $15.00 Hourly Job Shift Any Job Category Hospitality - Hotel Description COME AND JOIN OUR AMAZING TEAM! $15/hour Most positions do require weekend and holiday availability. We are pleased to share the...