Guest Service Agent

2 weeks ago

Saint Michaels, United States Inn at Perry Cabin Full time
Job DescriptionJob Description


Join the INN crew of hospitality professionals as a Guest Service Agent Position pays $15.50 per hour with additional incentive potential driven by motivation.

The Inn at Perry Cabin is seeking a passionate, enthusiastic, and dedicated Guest Service Agent who has a profound interest in hospitality, a strong desire to build industry knowledge, and a drive to meet the highest standards in our profession.

If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this is the perfect opportunity for you Our exceptional group of talented, creative and thoughtful crew members each bring a unique perspective and consistent determination to the guest experience.

The Guest Service Agents main responsibilities include:

  • Responding to internal and external calls focusing on delivering outstanding, luxury service.
  • Following up on guest inquiries and requests, resolving concerns and requests in a friendly, timely and efficient manner, transfer calls to internal departments and guests according to hotel service standards and security protocols and provide information and demonstrate knowledge of hotel facilities and amenities.
  • Accept and deliver all messages comprehensively and accurately to the proper parties in a timely manner, using correct grammar.

The position is full time with am and pm shifts available. If you have ever had an interest in learning more about working in luxury hotels, the Guest Service Agent is a great starting point and will provide exposure and understanding of almost every department in the hotel.

Required knowledge, skills, and abilities:

  • Excellent oral and written communication.
  • Friendly, warm and welcoming when speaking with internal and external guests.
  • Organized, detail oriented and able to work in a fast-paced environment.
  • Comfortable with technology. Some experience with multiple phone line systems is helpful but not required.
  • Able to work a flexible schedule to include weekends and holidays.
  • Full job description available upon request.

Preferred qualifications:

  • Comfortable with technology. Some experience with multiple phone line systems is helpful but not required.
  • High School Diploma or GED preferred.

About the Inn at Perry Cabin

A historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities.

For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com


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