Valet Guest Service Manager

3 weeks ago

Saint Petersburg, United States Parking Management Company Full time

**Company**: Parking Management Company - PMC

**Job Title**: Valet Parking Guest Service Manager

**Position Type**: Salary

**Pay**: Salary + Bonus Opportunities

**Unleash your leadership potential and elevate guest experiences as a Valet Guest Service Manager at PMC**

Are you a hospitality maestro? Do you thrive in the vibrant rhythm of high-end service, orchestrating seamless experiences and exceeding expectations? If your answer is a resounding "yes," then step into the pivotal role of Valet Guest Service Manager at PMC.


**Lead the way, inspire a team, and define exceptional valet service.**


As the heart of our valet operations, you'll wear many hats. You'll lead and motivate a team of parking professionals, fostering a collaborative and productive environment where everyone shines. You'll ensure smooth daily operations, upholding the highest service standards through clear policies and effective training. And when guests need that extra touch, you'll be their star performer, resolving concerns with a smile and exceeding expectations every step of the way.


**About the Role**:
As a Valet Guest Service Manager, you will play a pivotal role in overseeing the day-to-day operations of our valet team, ensuring the seamless delivery of exceptional guest service and consistently exceeding guest expectations. You will be responsible for leading, motivating, and developing a team of valets, upholding the highest standards of service quality, and contributing to the overall success of our valet operations.


**Responsibilities**:

- Lead, motivate, and manage a team of valets, fostering a positive and productive work environment
- Oversee the day-to-day operations of the valet service, ensuring smooth and efficient operations
- Implement and enforce valet policies and procedures to maintain the highest standards of service quality
- Train and develop valets, providing ongoing coaching and mentorship to enhance their skills and knowledge
- Address guest concerns and complaints promptly and professionally, ensuring their satisfaction
- Collaborate with hotel management and other departments to ensure seamless service integration
- Monitor and analyze valet performance metrics, identifying areas for improvement and implementing corrective actions
- Maintain a safe and secure valet area, adhering to all safety and security protocols
- Contribute to the development and implementation of strategic initiatives to enhance the valet service
- This list is not all inclusive

**Qualifications**:

- Minimum of 5 years of experience in the hospitality industry, with at least 2 years of supervisory experience
- Proven track record of success in leading, motivating, and developing teams
- Exceptional customer service skills, with a demonstrated ability to handle guest concerns and complaints effectively
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
- Attention to detail and a commitment to maintaining the highest standards of service quality
- Excellent communication and interpersonal skills, with the ability to build rapport with team members, guests, and hotel management
- Use of personal cell phones may be required for work purposes
- This list is not all inclusive


**Benefits**:

- Competitive salary commensurate with experience
- Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a retirement savings plan
- Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience
- Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations
- Professional development opportunities, including training, conferences, and mentorship programs


**Why Join PMC**:

- Career Growth: PMC offers continuous growth opportunities.
- Dynamic Team: Be part of a dynamic and collaborative team environment.
- Entrepreneurial Spirit: Contribute to an entrepreneurial and innovative workplace.
- Portfolio Evolution: PMC's portfolio is expanding, offering new and exciting challenges.


**How to Apply**:


**About Parking Management Company (PMC)**:
PMC is a rapidly growing company in the hospitality industry, specializing in valet parking services for 5-star hotels, resorts, hospitals, restaurants, and special events.

Our mission is to build strong relationships with clients through the highest standards of customer service.



**EEO/ADA**:
Parking Management Company is committed to ADA compliance and will make reasonable accommodations in line with the Americans with Disabilities Act of 1990.



**Note**:
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

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