Front Office Coordinator

5 days ago

Southlake, United States EVEXIAS MEDICAL CENTERS - SOUTHLAKE Full time
Job DescriptionJob Description

We are looking for a servant leadership person who has a passion for serving others through exceptional customer service and who believes in (and lives in the space of) optimal wellness.

Compensation:

$19 - $21 hourly

Responsibilities:

Essential Duties and Responsibilities

  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments efficiently.
  • Keeps patient appointments on schedule by notifying the back-office team of the patient's arrival as well as any potential delays.
  • Answering patients' questions; plus maintaining the reception area.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Accurate recording and collecting of patient charges.
  • Submitting cosmetic patients to vendor sites for patient discounts and points.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; notify management immediately of equipment issues.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Use professional telephone and electronic communication etiquette to answer and respond appropriately to patients.
  • Be knowledgeable of all products and services and able to effectively communicate with patients, but implement limits when questions should be referred to medical staff.
  • Project a professional image through personal appearance, demeanor, and communication (oral, verbal, and written).
  • Maintain a clean and well-organized work environment.
  • Suggest customer service improvements to the company's existing systems or processes.


Qualifications:
  • To perform this job successfully, an individual must be able to execute each essential duty satisfactorily and be adept at multi-tasking.
  • They must be detail-oriented and have strong organizational and time management skills. An exceptional customer service orientation is a must The candidate should be very comfortable working with the Microsoft Office Suite of products and be willing to learn our EMR system (PatientNow).
  • They must be able to think creatively about problem-solving and look for opportunities to move tasks and projects forward in the face of potential roadblocks, keeping the company’s highest level of service in mind while maintaining fiscal responsibility.
  • Additionally, the successful candidate will be expected to be a team member who fits into the culture of the company and works well with other team members at all levels - peers and subordinates.

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Company

EVEXIAS Medical Centers - Southlake is a premier health clinic that provides patients with the care and tools to not only live their best but look their best. Whether it’s stress reduction, weight loss, sexual vitality, rejuvenated appearance, or just a little more spring in your step, the team members at EVEXIAS Medical Centers are ready to help. There is no one-size-fits-all solution, and our individualized treatment plans and therapies make sure our patients achieve the results they deserve.

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