Retail Customer Relations Representative

4 weeks ago


New York, United States SI Bulldogs Inc Full time
Job DescriptionJob DescriptionResponsibilities and Duties:
  • Greet customers in a courteous, friendly, and professional manner using company procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Clarify customer requirements; probe for and confirm understanding of needs.
  • Meet customer requirements by providing personalized solutions.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work on customer file.
  • Communicate effectively with individuals/teams in the program to ensure high quality.
  • Participate in activities designed to improve customer satisfaction and business performance.


Candidate Profile:
  • Knowledge of basic computer operations
  • Willingness to work shifts, as needed
  • Ability to learn
  • Courteous with strong customer service orientation
  • Dependable with proficient attention to detail
  • Good listening and responding skills
  • Must be flexible with the ability to adapt to changes quickly and think conceptually
  • Possess insight into self and others
  • Solid problem solving skills
  • Some technical knowledge
  • Must be willing to take the initiative
  • Strong organizational skills with the ability to juggle multiple tasks



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