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Intake Coordinator
2 months ago
At Denali Family Services we serve children who require intensive behavioral health care services and support for their families. Denali Family Services offers individual, family and group psychotherapy services in combination with intensive care coordination and individualized support across many settings.
Denali Family Services offers an excellent benefits package including health insurance coverage (medical, dental, vision), 403(B) retirement plan with an employer match, employer paid Life/Accidental Death & Dismemberment Insurance, 10 paid holidays, 2 floating holidays, generous leave accrual, paid volunteer leave, bereavement leave, pet bereavement leave, longevity awards, education assistance, EAP (Employee Assistance Program) and more
The Intake Coordinator will serve as the initial telephone contact for DFS referrals and coordinates the agency intake process from start to finish and perform various duties that are clerical in nature.
This position is responsible for observing policies, procedures and safeguards to protect the privacy of health information in compliance with the HIPAA Privacy (Privacy Rule).
Essential Functions of the Position:
- Chair and facilitate the Intake meeting.
- Participate in agency outreach efforts and community liaison activities.
- Screen potential youth and families for SED criteria and applicability of agency services.
- Gathers treatment records from previous providers and staffs applications at intake meeting.
- Coordinates foster care referrals and new placement updates.
- Maintain Carelogic EHR database by entering all referrals and enrolling youth and families at time of intake.
- Serves as the initial telephone contact for DFS referrals.
- Generates applicable intake reports.
- Refer youth and families to other community resources as needed.
- Review intake packet with youth and families for maximum understanding of their rights and responsibilities.
- Collect youth and family's financial and coverage information to determine payment method.
Other Duties & Responsibilities:
- Attend and participate in meetings, committees and trainings as assigned.
- Performs other duties as needed.
- Provide census and waitlist data.
Position Requirements:
Minimum Qualifications:
A Bachelor's degree from an accredited college or university in social work, human services, psychology, or a closely related field and one (1) year of experience in human services or closely related field and/or environment.
Knowledge, Skills and Abilities:
- Must have excellent written and oral communication skills, sound judgment, therapeutic skills and the ability to accurately document events, provide detailed records for youth and families and work with a multi-disciplinary team.
- Ability to maintain positive professional working relationships and to work effectively within a team environment.
- Organized, efficient, and able to manage multiple tasks simultaneously with attention to detail and accuracy.
- Excellent interpersonal communication skills and good written communication.
- Ability to ensure youth, their family and employee confidentiality as prescribed by agency policy and federal law
- Proficient with Microsoft applications and possess the ability to learn other software applications.
- Knowledge and understanding all agency protocol, policy, procedure, plans program requirements.
- Ability to act decisively and with fairness.
- Ability to read, speak and write in English.
Physical Requirements:
Ability to perform sedentary work. Visual acuity necessary to utilize a computer monitor throughout the course of a normal workday. Ability to perform repetitive keyboarding activities and operate general office equipment. Ability to communicate verbally, both in person and over the telephone. Ability to drive personal vehicle for company business.
Working Conditions:
Work is performed in a community mental health center.
Other Requirements:
Ability to obtain CPR and First Aid certification, continual proof of a valid Alaska Driver's License, maintain current personal vehicle insurance and registration on personal vehicle(s) used for company business, maintain a violation free driving record for the past year, maintain satisfactory criminal background record and be at least 21 years of age.
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