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Set-Up Manager

2 months ago

Boca Raton, United States Royal Palm Yacht and Country Club Full time
Job DescriptionJob Description

TITLE: Set-Up Manager

DEPARTMENT: Food & Beverage

REPORTING TO: Director of Social & Catering

SUPERVISES: Set-up Crew, Set-up Supervisor

Summary

Oversees the set up and break down of all Club events. Coordinates events with the Director of Social & Catering, Director of Dining Operations, Beverage Direction, Executive Chef, Banquet Chef, Banquet Manager, and Dining Room Managers according to the B.E.O's and floor plans. Manages the Set-up Crew to ensure the setup and breakdown of events are done in a timely fashion.


Essential Duties and Responsibilities

  • Sets-up and breaks-down tables, chairs, theme decorations, and other equipment as requested per contract.
  • Provides outstanding service with a smile to our Members and their guests in a professional and courteous manner. Displays teamwork and doing whatever it takes for Members and guests.
  • Manages own time and team's time efficiently.
  • Stocks supplies for service areas as needed.
  • Maintains knowledge of all Club equipment to include sound, video, culinary equipment, and dance floor. Protects the equipment when using and in storage.
  • Initiates the set up and break down for all daily events.
  • Determines the floor plans for certain events and communicates ideas to team and managers.
  • Communicates to management any safety concerns or specific tools that are necessary to fulfill duties.
  • Supervises the cleanliness of all equipment and equipment areas. Maintains cleanliness of all storage rooms.
  • Collaborates in scheduling the set-up staff
  • Attends weekly BEO meetings

Other Functions

  • Operates within all guidelines, policies, standards, and constraints as established by the company. Assists in the implementation of Club mandatory standards of operations as they relate to the Food and Beverage operations.
  • This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested.

Competencies


To perform the job successfully, an individual should demonstrate the following competencies:


  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


Other Skills and Abilities

  • Ability to visually inspect food and beverage orders read order form and ensures that orders comply with the customer's request.
  • Basic computer skills

Other Qualifications

  • Good organizational skills
  • Dependability
  • Pleasant demeanor

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.