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Oracle Help Desk Support General

2 months ago

Virginia Beach, United States BizFirst Full time
Job DescriptionJob Description

Oracle Help Desk Support – SECRET Clearance – San Diego


BizFirst is actively seeking a proficient Help Desk Support professional to join our team, specializing in Tier 1 helpdesk support (triage) with a focus on technical expertise and skills. The role involves managing access requirements and maintenance for Oracle Federal Financials, providing support and troubleshooting across a variety of modules including Oracle Time and Labor (OTL), Procure to Pay, Budget to Report, Cost Accounting, OBIEE, User Management (UMX), and Order to Cash. Additionally, this position requires the creation of training materials, the preparation of bi-weekly metrics and progress reports, and the development of monthly communication tools to support user engagement and system utilization. Ideal candidates will have a minimum of three (3) years of experience in supporting financial and accounting operations within Oracle Federal Financials, with a strong preference for those who have a comprehensive background across multiple modules, ensuring a well-rounded support capability. utilization.



What will you do


Responsibilities:

Responsibilities slightly vary by years of experience and Senior/Mid-level/Entry assignment


  • Provide Tier 1 helpdesk support (triage) to users, efficiently resolving issues and escalating complex problems to the appropriate teams as necessary.
  • Manage access requirements for Oracle Federal Financials, ensuring provisioning and maintenance of user access align with established policies and procedures.
  • Minimum of three (3) years of Department of Defense (DoD) experience within the past ten (10) years supporting and managing large, complex program management for DoD customers utilizing Oracle Federal Financials; or Defense Enterprise Accounting and Management System (DEAMS); or Financial Accounting and Management Information System (FAMIS); or Military Sealift Command Financial Management System (MSC FMS); or Transportation Financial Management System (TFMS); or Global Combat Support System-Marine Corps (GCSS-Marine Corps).
  • Troubleshoot and offer support for a range of Oracle Federal Financial modules including Oracle Time and Labor (OTL), Procure to Pay, Budget to Report, and Cost Accounting, ensuring timely resolution of issues and minimizing system downtime.
  • Develop and maintain comprehensive training materials to enable end-users to utilize Oracle Federal Financials effectively and its suite of modules, including Procure to Pay, Budget to Report, Cost Accounting, and others.
  • Prepare bi-weekly metrics and progress reports, summarizing help desk activities, ticket resolution, and user satisfaction levels across all supported Oracle Federal Financial modules.
  • Assist in the creation of monthly communication tools, such as newsletters, user tips, and system updates, to enhance user awareness and adoption of Oracle Federal Financials and its comprehensive suite of modules.
  • Generate regular reports on help desk performance, including ticket volumes, resolution times, and user feedback, to identify trends and areas for improvement, specifically focusing on Oracle Federal Financial modules and their


Requirements:

Requirements slightly vary by years of experience and Senior/Mid-level/Entry assignment.

  • U.S. Citizenship required
  • DoD Secret Clearance or higher
  • Minimum of three (3) years of experience in direct support of Oracle Federal financial and accounting operations.
  • Strong knowledge and experience with Oracle Federal Financial, including Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OBIEE, User Management (UMX), and Order to Cash.
  • Proven experience in providing Tier 1 helpdesk support, including issue triaging, ticket management, and resolution.
  • Ability to troubleshoot and resolve technical issues related to Oracle Time and Labor and other related modules.
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Detail-oriented with a focus on accuracy and problem-solving.
  • Ability to work independently and collaboratively within a team environment.


Desired Skills

  • Experience with other Oracle Financials modules and integration points.
  • Familiarity with reporting tools and data analysis.
  • Understanding of ITIL processes and methodologies.


Job Type: Full-time

Benefits:

  • Family Health Care (54% cost covered for the entire family)
  • Family Dental (54% cost covered for the entire family)
  • Family Vision (54% cost covered for the entire family)
  • Flexible Spending Account
  • Overutilization bonuses for Time and Materials (T&M) contracts
  • Lifetime Event Bonuses (e.g., child, marriage)
  • Profit-sharing arrangement for any work brought into the company
  • Unlimited Leave with Approval
  • 401k 100% employer match on first 4% invested
  • $1,000 training budget


Schedule:

  • Monday to Friday


Work Location:

· On-site San Diego