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TMS Solutions Architect

4 months ago

La Cañada Flintridge, United States Allen Lund Company, LLC Full time
Job DescriptionJob Description

Our Story


With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 38 offices and continue to grow

We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with ALC for over 10 years


Why we’re Awesome

  • Inclusive company culture

  • Training and Development

  • Competitive Compensation

  • Unparalleled Benefits & Wellness (we mean really good)

  • 401k with a generous match

  • Career Growth Opportunities

  • Transfer Opportunities

  • Share in Company ownership

  • Employee Recognition Program

ALC Logistics is the transportation and logistics software division of the Allen Lund Company. ALC Logistics provides a cutting-edge logistics platform (TMS) that was developed to improve the way companies run their supply chains. At ALC Logistics we understand that as organizations look to increase revenue, they also introduce a high level of complexity and risk to their supply chains. Each company we work with presents a unique set of supply chain challenges and our software applications must be flexible enough to adapt appropriately. Built on Enterprise Class Oracle systems, our web-based applications are devoted to helping companies simplify, optimize, and automate their supply chains.


We are looking for a TMS Solutions Architect to join our team The TMS Solutions Architect’s primary responsibility is being the primary point of contact for implementation, on-going support, and execution of various supply chain and logistics solutions that are provided to our customers. The ALC Logistics Team is made up of a diverse group of hard working and talented individuals. If you like technology, working with a dynamic team in a fast-paced environment, and thrive in an atmosphere where you are able to identify creative and effective solutions to solve complex problems then this position is for you. Candidates for this role include someone who has a continued interest in logistics and technology, and who thrive in a position where they are given a great deal of autonomy. If this is you, or you like a challenge– let’s talk


You will:

  • Take on lead role to implement various logistics solutions after the sale is complete

  • Gather any necessary business requirements from clients and translate them effectively to the various technical and support teams required.

  • Coordinate with clients’ in completing customization according to their needs and industry best practices

  • Assist in the coordination of integrations with various stakeholders involved with clients’ TMS using common methods such as EDI, API, SFTP, etc.

  • Transition client accounts from sales hand-off, to go-live, to post go-live support

  • Perform Customer help desk duties for various solutions.

  • Aid Technical teams in the design, development, and deployment of TMS and other supply chain applications.

  • Identify best practices to give customers and carriers performance management tools to better understand and monitor current performance and plan future business strategies.

  • Gather and understand system requirements, and support the development of solutions to meet customer, business, and end-user needs.

  • Provide business intelligence and services that help the customers plan, understand, and manage financial and operational performance.

  • Work with technical team(s) to create internal and external proprietary logistics solutions.

  • Assist in the integration of varied and emerging technologies as they evolve.

  • Support ALC Logistics Customers with data analysis and reporting activities to support short-term and long-term strategic plans and operating budgets.

  • Collect, organize, monitor, and evaluate operational, service, and performance data through reporting tools and regular communication.

  • Support management in conducting research and analysis of financial data needed in business unit planning, budgeting, cost control, expense performance comparisons and project control.

  • Assist management and operations in measuring, defining, and analyzing data needed in order for them to make informed decisions that impact future results.

  • Provide and maintain historical, current, and prospective data and analyses

Skills and Experience

  • Working in Customer Service Type role, preferably one that relates to software support

  • Advanced knowledge of Microsoft Excel

  • Basic knowledge of Postman, Notepad++, and SQL

  • Prior Experience with various B2B web-based or on-premise applications like CRM, TMS, ERP, WMS, or Ticketing systems.

  • Professional written and verbal communication skills

  • Strong organizational, presentation, and interpersonal skills


Join us in making a difference Allen Lund Company is an equal opportunity employer, dedicated to diversity.