Sr IT Help Desk Technician

4 weeks ago

Fort Wayne, United States Allstar Technologies Full time
Job DescriptionJob DescriptionABOUT THIS POSITION

Allstar Technologies seeks an experienced IT professional who loves delighting people and tackling complex problems. Youre passionate about helping others, skilled at troubleshooting with ease, thrive when problem solving, and committed to growth. A goal-oriented, fast-paced environment is your ideal setting, and you bring a solid technical foundation with a curiosity for technology.

Playing an essential role in service delivery for our clients, youll respond to break/fix tickets escalated from Tier 1. Youll provide essential routine systems maintenance and assist with onboarding customers on to Allstars IT managed services. Through these activities, youll build relationships with customer staff and become intimately familiar with their environment.

This position is supported by our experienced and diverse group of engineers. From day one youll be assigned a team, as well as a mentor.

WHAT YOU WILL BE DOING

  • Handle escalated service requests in a professional and timely manner. This relates to all technology including workstations, servers, printers, networks, and vendor specific hardware and software.
  • Advanced technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Advanced remote access solution support: VPN, Terminal Services, and Citrix.
  • Assist your assigned team with customer onboarding projects. This includes data-gathering as well as hardware provisioning and installation.
  • Routine systems maintenance for clients enrolled in Allstars ITMS services.
  • Enter work as service tickets in ticketing system as it occurs, including entering all time and expenses.
  • Improve customer service, perception, and satisfaction.
  • System documentation maintenance and review in ticketing system.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
QUALITIES YOU SHOULD HAVE

  • Strong interpersonal skills: enjoy relating with staff & clients
  • Strong written and verbal communication
  • A nimbleness and flexibility in your approach to work; a willingness to adapt
  • Solid troubleshooting and decision-making skills
  • Committed professionalism: showing up on time, working hard, and no office politics
  • Deal maturely with the pressures of the job and take ownership over your own work
  • Enjoy working as a team towards a common goal
  • Desire for career and personal growth
  • Ability to flourish in a fast-paced environment.
  • Excellent technical aptitude, with an ability to learn quickly
  • Good sound judgement, confidence, and technical common sense
  • Comfortable providing both remote and onsite support as necessary
  • Typing skills to ensure quick and accurate entry of service request details
TECHNICAL QUALIFICATIONS & SKILLS REQUIRED

  • 3+ years of experience in the IT field - must have direct hands-on IT experience
  • Some formal education or professional training preferred but not required with experience - associates, bachelors, and/or industry standard certifications
  • Advanced understanding of operating systems, business applications, printing systems, and network systems
  • Experience with multiple environments preferred (i.e., more than one network)
BENEFITS

  • Competitive salary based on experience and qualifications
  • Health, vision, and dental benefits included
  • Full on the job training & support
  • Fun working environment and culture
  • Great opportunity for advancement
About Allstar

  • Allstar believes in investing in our employees. We prioritize professional and personal growth while providing every employee with an opportunity for advancement.
  • Our culture is the centerpiece of business decisions. We take pride in fostering a professional and exciting environment.
  • There are no outside ownership or investors. We control our future and can build in full alignment with our values.
  • We are engaged in a rapidly evolving industry and Allstar is committed to continued growth.
  • Our goal is to scale in ways that improve quality for our team and clients pioneering approaches that let us achieve scale while furthering our mission, culture, and quality to clients.

  • Help Desk Technician

    4 weeks ago

    Fort Worth, United States System Soft Technologies Full time

    City of Fort WorthHelp Desk - Onsite Technician Zipper Building - Fort Worth, TX Contract - Can be extended. Title: IT Helpdesk Technician Description:Contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity...

  • Help Desk Technician

    4 weeks ago

    Fort Worth, United States System Soft Technologies Full time

    City of Fort WorthHelp Desk - Onsite Technician Zipper Building - Fort Worth, TX Contract - Can be extended. Title: IT Helpdesk Technician Description:Contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity...

  • IT Help Desk

    7 days ago

    Fort Wayne, United States Lasting Change, Inc. Full time

    The IT Help Desk, maintain and support IT and information systems to meet the business needs of the organization. This role requires strong analytical skills and an understanding of Information Systems functions. The IT Help Desk will manage project tasks through all phases of project execution, deploy, maintain, and troubleshoot core business applications,...

  • IT Help Desk Support

    2 days ago

    Wayne, United States Piper Companies Full time

    Piper Companies is looking for an IT Help Desk Technician to contract with a client in the biopharmaceutical industry who develops potential treatments for various diseases, including cardiovascular, central nervous system, and immunological disorders. This is a long term contract opportunity with an onsite requirement of 4 days per week (Monday - Thursday)...

  • Sr IT Help Desk Technician

    4 weeks ago

    Fort Wayne, United States Allstar Technologies Full time

    Job DescriptionJob DescriptionABOUT THIS POSITIONAllstar Technologies seeks an experienced IT professional who loves delighting people and tackling complex problems. You’re passionate about helping others, skilled at troubleshooting with ease, thrive when problem solving, and committed to growth.  A goal-oriented, fast-paced environment is your ideal...

  • Help Desk Technician

    3 weeks ago

    Fort Worth, United States System Soft Technologies Full time

    Job Summary: The City of Fort Worth is seeking a Help Desk Technician, contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity with the processes of creating and fulfilling ITIL Incidents and Service Requests....

  • Help Desk Technician

    4 weeks ago

    Fort Worth, United States System Soft Technologies Full time

    Job Summary:The City of Fort Worth is seeking a Help Desk Technician, contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity with the processes of creating and fulfilling ITIL Incidents and Service...

  • Help Desk Technician

    4 weeks ago

    Fort Worth, United States System Soft Technologies Full time

    Job Summary:The City of Fort Worth is seeking a Help Desk Technician, contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity with the processes of creating and fulfilling ITIL Incidents and Service...

  • Help Desk Technician

    16 hours ago

    Fort Lauderdale, United States Tech Army, LLC Full time

    Responsible for software and hardware support of workstation and networking devices. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes...

  • Help Desk Technician

    3 days ago

    Fort Lauderdale, United States Tech Army, LLC Full time

    Responsible for software and hardware support of workstation and networking devices. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes...

  • Help Desk Technician

    2 days ago

    Fort Lauderdale, United States Tech Army, LLC Full time

    Responsible for software and hardware support of workstation and networking devices. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes...

  • Help Desk Administrator

    7 days ago

    Fort Eustis, United States By Light Professional IT Services Full time

    Overview The Army Training Support Center (ATSC) is located at Fort Eustis, Virginia and responsible for managing the Army Training Support Enterprise (TSE) providing oversight for many programs that enable the development, delivery, and sustainment of Training and Education (T&E) support capabilities worldwide.  By Light is looking for candidates to...

  • IT Help Desk Manager

    4 weeks ago

    Fort Lauderdale, United States PDC Technologies Full time

    Job DescriptionJob DescriptionThe IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staff and operations. This individual is also responsible for IT customer satisfaction and desktop productivity of all PDC employees. They are the visionary leader responsible for ensuring that the IT Helpdesk organization is providing a...

  • Sr. Systems Engineer

    3 weeks ago

    Fort Wayne, United States D&W Full time

    POSITION SUMMARY **This role can be based in Fort Wayne, IN areas**The Sr. Systems Engineer will be part of a talented team of systems engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance, and security. Qualified systems engineers will have a background...

  • IT Help Desk Specialist

    4 days ago

    Fort Atkinson, United States Opportunities, Inc. Full time

    **Overview**: We are seeking a highly motivated and skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users. This is a great opportunity for someone with strong IT support skills and a passion for problem-solving. **Responsibilities**: - Troubleshoot and resolve...

  • Junior Help Desk Technician with Security Clearance

    4 weeks ago

    Fort Gregg-Adams, United States TEKsystems co Allegis Group Full time

    Top Skills' Details1. MUST have a CompTIA Security Plus Certification and have the ability to obtain a SECRET CLEARANCE 2. Experience within IT Service Desk, Help Desk, etc 3. Familiarity with Tier 1 troubleshooting issues such as printer set up, windows command line, active directory, hardware support 4. GREAT customer service and willingness to learn/grow

  • IT Service Desk Manager-Onsite-FTL

    5 days ago

    Fort Lauderdale, United States SNI Technology Full time

    OVERVIEW Sr. IT Support Services/Service Desk Manager is a technical management position responsible for daily/strategic planning, operation, administration, monitoring and maintenance of IT systems, networks, and enterprise applications. Candidate will also manage IT Command Center functions including: staff and developing Help Desk, NOC/Site Support team...

  • Help Desk Support Specialist II

    1 month ago

    Fort Belvoir, United States Lawelawe Management Group LLC Full time

    The Help Desk Support Specialist will provide Tier II support and assistance to customers in resolving incidents, problems, and fulfilling service requests. The Help Desk team serves as the liaison between the IT team and the user community for service requests, change requests, and service disruptions.Duties:Provide Help Desk reports on the status of all...

  • Sr. Manager, Reliability Engineer

    2 days ago

    Fort Wayne, United States Monolith Materials Full time

    Sr. Manager, Reliability Engineer - Rotating Monolith needs a Sr. Manager, Reliability Engineer who can help change the narrative on climate change, and bring hope and optimism into the conversation. Ready to help us make a difference? Join us on the frontlines of change. As a Sr. Manager, Reliability Engineer – Rotating , you will spearhead the...

  • IT Help Desk Project Coordinator

    5 days ago

    Fort Lauderdale, United States Ghostpunch Games Full time

    Overview: The IT Help Desk Project Coordinator will be responsible for providing technical support and project management to employees within Ghostpunch Games. The role will encompass project management, troubleshooting, maintaining, and implementing a variety of IT systems and services. Collaborative work with other departments and keen attention to current...