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Service Delivery Project Manager

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Job DescriptionJob Description

The Service Delivery Project Manager manages the operational planning and execution of multifaceted projects typically consisting of a set of closely related projects or associated activities. Oversees operational and administrative management of projects; serves as principal point of representation and liaison with internal and external parties for projects managed and provides day-to-day technical/professional guidance and leadership. Requires leadership, project management, reporting and analysis across all internal functional areas of Uniti Fiber as well as to external vendors and customers.

Project types include, but are not limited to, wireless and fiber backhaul network infrastructure deployment, overlay network implementation, network quality improvements and customer circuit implementation and integration.

Essential Duties & Responsibilities:

  • Manages and oversees the administrative and daily operations of project, ensuring compliance with customer, jurisdiction, Uniti Fiber standards, policies and regulations.
  • Serves as primary project management point of contact to one or more customers/accounts and conducts regular meetings with executive level customer contacts.
  • Designs and develops or assists with design and development of projects.
  • Track project budget; monitors budget expenditures.
  • Develops a project and site-specific baseline schedule and tracker and maintains an up to date forecast with actual completions for each of the above project types.
  • Conducts regular cross functional meetings in order to expedite site and project completion
  • Provides technical and/or professional coordination and leadership in the execution of day-to-day project activities.
  • Develops and implements systems and processes to expedite project completion and to maintain records for the project.
  • Oversees and/or coordinates the collection, compilation, and analysis of project activity data; develops, writes, and presents comprehensive statistical, status and summary reports.
  • Assists in developing training materials.
  • Assists in establishing and implementing short and long-range goals, objectives, policies, and operating procedures.
  • Collaborates with Uniti Fiber departments and projects to consolidate resources and expedite projects in a cost-effective manner.
  • Develops or assists with the development and implementation of policies and procedures consistent with those of Uniti Fiber to ensure efficient operation of the project.
  • Risk Management and Mitigation.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/ or Experience:

  • Minimum 5 years in project, program management experience.
  • At least 5 years of work experience that can be demonstrated to be applicable to the duties listed on the job description.
  • BA/BS degree required or comparable experience.
  • Project planning and implementation skills.
  • Knowledge of management principles and practices.
  • Ability to develop and maintain recordkeeping systems and procedures.
  • Ability to gather data, compile information, and prepare reports.
  • Analytical skills to spot trends and identify inefficiencies.
  • Strong interpersonal, organizational and communication skills and the ability to work effectively with a wide range of internal and external groups.
  • Ability to foster a cooperative work environment.
  • Customer Service Excellence and management.
  • Ability to multitask and thrive in fast paced environment.
  • Critical thinking, Problem solving skills and ability to efficiently handle time sensitive situations.
  • Efficient and productive use of any and all tools, i.e. Salesforce, Excel, Word, PP, Virtual conferencing, etc.

Physical Demands:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sitting, standing, and walking.
  • Keyboarding/typing.
  • Long hours involving overtime and weekends as necessary.
  • Ability to read effectively from a computer screen, sampling device and/or a paper copy.

Working Conditions:

  • Ability to work multiple tasks in a stressful environment while maintaining a positive and pleasant manner with others.
  • Ability to handle a large volume of work and perform multiple tasks in a fast-paced office environment.
  • Ability to travel 20%.
  • Ability to work flexible hours including evenings, holidays, and weekends.

Uniti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.