Account Manager
2 weeks ago
At Beacon Hill Hospitality, we look for people who want to help others not because it's their job, but because it's their nature. We're a rapidly growing company looking for someone to grow their career with us. In this role, you'll oversee the management Valet and Parking service for a busy healthcare and hospital locations.
This role will require strong communication skills, interpersonal skills, organizational skills, and a desire to grow as a manager. This position is one of growth and we are eager to work closely with this employee to assist in personal and professional development. This role is onsite for a majority of the week-with one day remote.
Hire and Develop a High Functioning Team- Fosters a spirit of teamwork and unity that enables each employee and the team as a whole to succeed
- Consciously creates a workplace culture that is consistent with Beacon Hill Hospitality's mission, vision and values
- Oversees the hiring, onboarding and managing of all team members--including performance reviews, discipline and termination as needed and in accordance with company policy
- Works alongside team members if needed to cover staffing issues/call outs
- Checks in regularly with clients to ensure that the service is exceeding their expectations
- Handles any escalated customer inquiries and/or complaints. Complete accident/incident reports
- Solves problems and makes decisions using sound and reasonable judgment
- Prepares account specific procedures, oversees equipment & uniform needs
- Ensure all revenue is collected and documented accurately
- Sets the schedule and completes bi-weekly payroll and reporting
- Maintains fiscal responsibility by evaluating budgetary needs, reducing expenses, and by conserving and maintaining resources
- Possesses exceptional customer service skills and a positive attitude
- Has strong Management skills
- Ability to create a team culture of excellence and reliability
- The ability to handle critical issues in a timely manner
- Proven record of leading teams to success
- Must maintain a valid driver's license and clean driving record (for insurance purposes)
- Strong leadership and mentorship skills
- Ability to deescalate tense situations
- Ability to read, understand, and communicate effectively both verbally and on paper
- Ability to proactively solve problems, but also knows when to ask for help
- Ability to communicate clearly and effectively in a courteous manner in keeping with the Beacon Hill philosophy
Beacon Hill Hospitality is proud to be an Equal Opportunity Employer (EOE).
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