Bilingual Call Center Scheduler

1 month ago


Houston, United States Deans Professional Services Full time
Job DescriptionJob Description

Dean’s Professional Services is now hiring for qualified, patient-care focused Call Center Schedulers to work in the Medical Center area for Houston Methodist. Candidates must have exceptional appointment scheduling skills and 2+ years’ experience.

We are on a mission to create care that’s more convenient and professional. With solutions that are value-based and patient-centered. To accomplish this, we are looking for individuals who share our sense of excellence, and are ready to embrace new opportunities

Call Center Schedulers are responsible for taking a high volume of inbound calls, providing excellent patient service and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, trust and drive organizational loyalty.


Job Responsibilities:

  • Take high volume of inbound calls in a call center setting

  • Schedule patient appointments in EPIC EMR

  • Adhere to the schedule for daily call center operations

  • Provide excellent patient service

Job Requirements:

  • 2+ years of call center experience required

  • Medical Call Center experience highly preferred

  • Bilingual (Spanish speaking) highly preferred; not required

  • EPIC (EMR) experience preferred

  • No Smoking/Nicotine use

Job Details:

  • M-F hours between 8am-5pm

  • Some weekend days (Saturdays 8am-12pm if scheduled)

  • $17-21/hr + benefits

  • Full benefits – healthcare, dental, vision, 401k program

  • Temp-to-Hire opportunity

For more information regarding the Houston Methodist Solution Pool visit www.dps-soluution-pool.com.



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