We have other current jobs related to this field that you can find below

  • Call Center Team Lead

    3 months ago

    Houston, United States Lehman Consulting and Recruiting Full time

    Job DescriptionJob DescriptionThe Opportunity:We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And...

  • Call Center Team Lead

    4 weeks ago

    Houston, United States Ultimate Staffing Full time

    Our client in the Galleria area is seeking a Call Center Team Lead to join their team. This position is working in office and must be flexible in terms of the schedule. Must be able to work a 40 hour schedule, day time hours, Monday - Saturday. Starting pay ray range is $23-24/hr Responsibilities: Serve as the point of contactTranslating documents into...

  • Call Center Team Lead

    4 weeks ago

    Houston, United States Ultimate Staffing Full time

    Our client in the Galleria area is seeking a Call Center Team Lead to join their team. This position is working in office and must be flexible in terms of the schedule. Must be able to work a 40 hour schedule, day time hours, Monday - Saturday. Starting pay ray range is $23-24/hr Responsibilities: Serve as the point of contactTranslating documents into...

  • Call Center Team Lead

    4 weeks ago

    Houston, United States Ultimate Staffing Full time

    Our client in the Galleria area is seeking a Call Center Team Lead to join their team. This position is working in office and must be flexible in terms of the schedule. Must be able to work a 40 hour schedule, day time hours, Monday - Saturday. Starting pay ray range is $23-24/hr Responsibilities: Serve as the point of contact Translating documents into...

  • Bilingual Call Center Representative

    3 months ago

    Houston, United States America Family Law Center Full time

    Job DescriptionJob DescriptionCall Center Representative | BilingualWe looking for a professional team member in our Houston Office to join our team to work 35-40 hours per week. Work with a fun group of professionals in a highly computerized office setting as a Call Center Representative. This position answers incoming calls to set sales appointments and...

  • Call Center Team Lead I Bi-Lingual

    1 month ago

    Houston, United States Decision Information Resources Inc Full time

    Job DescriptionJob DescriptionDecision Information Resources, Inc.As a small, African American owned business leading the design and implementation of research and evaluation studies since 1984, Decision Information Resources, Inc. (DIR) is committed to diversity, equity, and inclusion. By incorporating culturally responsive practices which identify and...

  • Call Center Representative

    6 days ago

    Houston, United States The LaSalle Group Full time

    Are you looking for an opportunity to grow professionally and make a direct impact on a growing company? LaSalle Network is currently working with a growing client who is seeking Call Center Representatives in Dallas, TX! Their training program allows you to have direct access to upper management and really sets you up for success! This Client Support...

  • Call Center Representative

    4 weeks ago

    Houston, United States The LaSalle Group Full time

    Are you looking for an opportunity to grow professionally and make a direct impact on a growing company? LaSalle Network is currently working with a growing client who is seeking Call Center Representatives in Dallas, TX! Their training program allows you to have direct access to upper management and really sets you up for success! This Client Support...

  • Call Center Team Lead I Bi-Lingual

    3 weeks ago

    Houston, United States Decision Information Resources Inc Full time

    Job DescriptionJob DescriptionDecision Information Resources, Inc.As a small, African American owned business leading the design and implementation of research and evaluation studies since 1984, Decision Information Resources, Inc. (DIR) is committed to diversity, equity, and inclusion. By incorporating culturally responsive practices which identify and...

  • Call Center Representative

    1 month ago

    Houston, United States Family Tree Private Care Full time

    Family Tree Private Care is a leading and trusted provider of concierge-level advisory services to older adults, those living with disabilities, and their families. Family Tree Private Care is an ideal fit if you are looking for a fulfilling opportunity, passionate teammates, and a growing company to help support your career. The Company is based in Texas...

  • Call Center Representative

    1 month ago

    Houston, United States Artisprint Full time

    DescriptionPosition Title: Call Center Representative Location: Houston, TX Department: Customer Service Reports To: Call Center Supervisor Job Type: Full-Time Job Summary: We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. The successful candidate will be responsible for handling customer inquiries, providing...

  • Bilingual Call Center Representative

    2 months ago

    Houston, United States Northwest - Carlton Staffing Full time

    Job DescriptionJob DescriptionJob DescriptionWe’re hiring a Call Center Associate for our Houston TX client! We are looking for experienced, reliable, hard-working employees who can interview immediately!DESCRIPTION OF YOUR DREAM JOB:Job Title: Call Center AssociateLocation: Northwest Houston, TXPay: $19Hours: Flexible Schedule - Nights & Weekends...

  • Call Center Representative

    1 month ago

    Houston, United States Elle Seller Full time

    The Call Center Representative will be responsible for handling inbound and outbound calls to assist customers with inquiries, provide information, and resolve issues. This role requires excellent communication skills, a customer-centric approach, and the ability to work in a fast-paced environment. Salary: $950 - $1250 /week Job Type Full-time Location:...

  • Call Center Representative

    2 months ago

    Houston, United States Perdue, Brandon, Fielder, Collins and Mott L.L.P. Full time

    Perdue Brandon Fielder Collins & Mott, LLP in Houston TX is seeking to hire enthusiastic full-time Call Center Representatives to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is Monday - Friday, 8:30 am - 5:00 pm. Are you a high-energy problem-solver who enjoys...

  • Call Center Representative

    3 months ago

    Houston, United States Perdue, Brandon, Fielder, Collins and Mott L.L.P. Full time

    Job DescriptionJob DescriptionPerdue Brandon Fielder Collins & Mott, LLP in Houston TX is seeking to hire enthusiastic full-time Call Center Representatives to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is Monday - Friday, 8:30 am - 5:00 pm. Are you a high-energy...

  • Call Center Representative

    4 months ago

    Houston, United States LPC Personnel, Inc Full time

    Job DescriptionJob DescriptionWe are seeking several Call Center Representatives to join our team for a busy call center!The Call Center Representative is responsible for providing excellent customer service to our customers by answering their questions, resolving their issues, and helping them achieve their goals. The ideal candidate will have a strong...

  • Call Center Representative

    1 month ago

    Houston, United States Elle Seller Full time

    Job DescriptionJob DescriptionThe Call Center Representative will be responsible for handling inbound and outbound calls to assist customers with inquiries, provide information, and resolve issues. This role requires excellent communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.Salary: $950 - $1250 /weekJob...

  • Business Development Center

    3 months ago

    Houston, United States Team Gillman Full time

    Job DescriptionJob DescriptionExperienced - Business Development Center (BDC) RepresentativeThe Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.The BDC Representative interacts daily with the BDC Manager, Sales...

  • Call Center Agent

    4 weeks ago

    Houston, United States Max Cash Full time

    Job DescriptionJob DescriptionDescription:As a Call Center Agent for MaxCash, you will be the primary point of contact and communication between our customers and the lenders that we work with. You will become a trusted advisor and the voice of our company.Being a Call Center Agent for MaxCash means providing the highest level of service possible, to ensure...

  • Call Center Respresentative

    3 months ago

    Houston, United States AtWork Group Full time

    AtWork is one of the largest and fastest-growing recruiting companies in the US, with almost 100 locations across the country. With over 30 years of experience, we offer a full range of award-winning services, from temporary to direct-hire recruitment.?? Overview: We are seeking a skilled and enthusiastic Call Center Representative to join our team. The...

Call Center Team Lead

2 months ago

Houston, United States Employment & Training Centers, Inc. Full time

The Bilingual Lead Customer Service Representative (BCSR) provides leadership and coaching to assigned team by monitoring employee-customer interactions for quality and accuracy. Ensures team workload, deadlines, and customer service objectives are met and customer service representatives are informed of all product and procedural updates. Performs escalated account research, negotiations, and creates payment plan agreements while maintaining an inviting, friendly, and professional manner.


Duties & Responsibilities:

  • Coaches, develops, and motivates CSRs by monitoring employee-customer interactions for accuracy and quality. Monitors team attendance, identifies attendance patterns, and addresses improvement opportunities.
  • Ensures optimal time utilization and team workload, deadlines, and work objectives are achieved.
  • Performs escalated account research, negotiations, and creates payment plan agreements by offering resolutions according to established policies and procedures in an inviting, friendly, and professional manner.
  • Collaborates with upper management to complete employee evaluations as defined according to each section.
  • Ensures customer service representatives (CSR) are informed of all procedural and product updates.


Knowledge, Skills and Abilities:

  • Makes sound decisions based on HCTRA policies and procedures with minimal assistance.
  • Strong customer service skills with an emphasis on de-escalation and negotiation skills.
  • Strong communication (written and verbal) and interpersonal skills.
  • Working knowledge of personal computers and related software including Microsoft Office.
  • Ability to lead a team.
  • Ability to maintain confidentiality.
  • Knowledge of the State statute and requirements for toll violation and collection processes.


Physical Demands:

The position mostly requires sitting in an office environment, occasionally some standing, and light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required.

Position Type and Typical Hours of Work:

This is a full-time position.

  • Training Schedule: Monday- Friday 8 AM - 4:30 PM
  • After training: Schedule will be assigned, 5 days a week, 8-hour shift, Monday- Saturday 7 AM- 7 PM * If you are scheduled to work on Saturday, you will be given a day off Mon-Fri


Required Education / Experience:

  • High school diploma or G.E.D. equivalent required from an accredited institution.
  • Minimum three years of call center - customer service experience.
  • Fluent in English & Spanish


Other Duties:

This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.


Job Types: Full-time, Temporary


Pay: From $25.00 per hour


Expected hours: 40 per week


Benefits:

  • Health insurance


Experience:

  • Computer skills: 3 years (Required)
  • Call center: 3 years (Required)


Ability to Commute:

  • Houston, TX (Required)


Work Location: In person