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Boutique Fitness Studio Manager

4 months ago

Santa Rosa, United States YogaSix Santa Rosa Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Employee discounts
  • Paid time off
  • Training & development
  • Flexible schedule
  • Competitive salary

Benefits/Perks
  • Paid Time Off
  • Complimentary Membership
  • Retail Discounts
  • Competitive Compensation
  • Bonus Incentives
Position Overview
We are seeking an experienced and competitive sales leader who creates and cultivates members through grassroots campaigns, ongoing community events, is social media savvy and has a true passion for improving peoples lives. They are responsible for ensuring the studio meets sales goals, is well-maintained and provides exceptional customer experiences. The General Manager will oversee all aspects of studio functionality, including sales, marketing and operations, as well as leading a team of Sales Associates and Instructors. They must have strong leadership and customer service skills, technical aptitude, effective communication, be efficient, organized, and have a drive and passion for accountability and results.

Essential Duties & Responsibilities:
  • Sales & Marketing
    • Proven experience in the full lifecycle of lead management (generating, following up, and closing).
    • Manage and grow all revenue streams including memberships, private training, retail, and teacher training to achieve monthly goals.
    • Partner with Company Owners to create and execute ongoing marketing and social media plans based on studio needs, with a focus on new member acquisition, retention and loyalty.
    • Find, schedule, and attend appropriate community events to create brand presence and generate leads.
    • Work closely with the Company Owners and Franchise Sales Team to ensure health and profitability of the studio.
  • Customer Service & Member Retention
    • Assist students in choosing classes that fit their goals by showing extensive knowledge of our offerings.
    • Work front desk shifts as needed at the studio.
    • Greet all members, guests and team members with the highest level of customer service.
    • Handle studio billing matters; manage member freezes; resolve customer service issues as they arise.
    • Excellent communication and strong interpersonal skills across various mediums (in person, telephone, email, etc).
    • Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
  • Operations
    • Partner with Company Owners and Lead Instructor to schedule and monitor class schedules and class format mix.
    • Oversee studio cleanliness, including but not limited to: vacuuming/mopping floors, sanitizing/organizing props, cleaning bathrooms, and common areas; manage maintenance of studio equipment.
    • Manage studio budget, spending and reporting.
    • Participate in studio, regional and company-wide meetings and trainings as needed.
    • Partner with Company Owners to plan, order, inventory and merchandise all retail items.
    • Maintain accurate data in all appropriate systems for reporting and statistical purposes.
  • Management & Leadership
    • Recruit, hire, onboard, supervise, coach, mentor all studio staff, with support of Lead Instructor and Company Owners.
    • Train, develop and manage front desk staff in sales strategy.
    • Develop and promote teamwork and cooperation among co-workers.
  • Maintain a positive, upbeat attitude; promote and exemplify Company values, and represent Company objectives and interests to internal and external customers.
  • Perform other duties as assigned.
Qualifications:
  • Education and/or Experience
    • 2+ years of retail/service/tech sales management or fitness sales management experience
    • Experience managing and coaching/developing people successfully
    • Proven experience in generating and following up on leads
    • Confident in generating personal sales and training sales associates in effective sales techniques
    • Bachelors degree in business administration or a related field is preferred
  • Required Technical / Other Skills and Abilities
    • Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email
    • Strong customer service skills
    • Ability to recognize areas of improvement and make changes using good judgment
    • Strong understanding of budgets, profit and loss, and revenue
    • Excellent writing and grammar skills
    • Highly organized, proficient in data management, ability to prioritize and meet deadlines
    • Professional, punctual, reliable and neat
    • Self-sufficient and superior judgment skills
    • Strong attention to detail and accuracy
    • Trustworthy and ability to handle confidential information
    • Ability to work harmoniously with co-workers, clients and the general public
    • Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
    • Proficient with computers, studio software including Gsuite
  • Required Licenses/Certifications
    • Current CPR training and certification