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Junior Customer Service Representative

4 months ago

Dundalk, United States Worldwide Enterprises Full time
Job DescriptionJob Description

Worldwide Promotions is currently looking for anyone with a passion for people, a competitive edge, and a desire to make an impact in the fast-paced marketing and sales industry to join our team.

Junior Customer Service Representative Job Summary: This entry-level position is responsible for serving as a customer service and sales support resource providing top-notch service directly to clients and customers for our firm. The Customer Service Representative is a front line position for Worldwide Promotions’ interactions with customers; consequently, strong customer service and sales skills are essential.

Principal Responsibilities for the Junior Customer Service Representative Position:

  • Responsible for representing us to clients and customers by providing high quality and efficient customer service
  • Interact with customers daily to ascertain household needs and how products and services offered would meet those demands
  • Ability to respond to customer inquiries and advise on the appropriate solution
  • Escalate large sales or leads to senior Account Managers
  • Manage, track and record all customer inquiries, sales, and leads
  • Ensure compliance with all company and client policies and procedures
  • Provide support and assistance to co-workers and other departments as needed

Qualifications for the Junior Customer Service Representative Position:

  • Some college preferred
  • 1-2 years of customer service or sales background
  • Ability to interact with customers daily and give presentations as needed
  • Ability to effectively manage multiple projects with excellent time management
  • Be articulate, outgoing, and professional
  • Ability to work a flexible schedule

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