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Housekeeping Floor Manager

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Atlantic City, United States Showboat Hotel & Island Waterpark Full time
Job DescriptionJob Description

Showboat Resort, an iconic destination in Atlantic City, has undergone a rejuvenation to become the ultimate family-friendly vacation spot. Conveniently situated on the Atlantic City boardwalk, just steps from the ocean, the resort boasts a beautifully renovated pet-friendly hotel with 852 rooms, including walk-out balcony suites. Additionally, it offers 100,000 square feet of flexible meeting space, the world's largest arcade with a 45,000 square foot indoor raceway, and the newly opened Island Waterpark.

This state-of-the-art, year-round highlight is the world's largest indoor beachfront waterpark, spanning 120,000 square feet and featuring 11 waterslides, a unique slide island, a surf simulator, an indoor boardwalk, Paradise adult island, and more.

But what truly sets Showboat Resort apart is its dedicated team. Joining us means immersing yourself in a collaborative environment that values teamwork, mutual support, and a commitment to delivering exceptional guest experiences. Work alongside colleagues in various exciting areas of the resort, contributing to a dynamic and thrilling work environment that consistently exceeds guests' expectations. Join us in making Showboat Resort the premier choice for families and fun-seekers seeking unforgettable experiences.


Job Title: Housekeeping Manager

Department: Housekeeping

Job Summary: Under the direction of the Director of Housekeeping, the Housekeeping Manager is responsible for overseeing and managing all aspects of the housekeeping department in a large full service hotel. This includes ensuring the cleanliness, order, and overall presentation of guest rooms, public areas, and back-of-house spaces. The Housekeeping Manager plays a crucial role in maintaining high standards of cleanliness and guest satisfaction, while also managing a team of housekeeping staff.

Key Responsibilities:

Team Management:

  • Train, and supervise housekeeping staff, including room attendants, environmental service and housekeeping supervisor.
  • Schedule and assign tasks to ensure proper coverage and efficient operation.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Foster a positive and motivated work environment.

Quality Control:

  • Establish and enforce cleaning standards and procedures to maintain a high level of cleanliness throughout the hotel.
  • Conduct regular inspections of guest rooms, public areas, and other spaces to ensure compliance with cleanliness standards.
  • Address and resolve guest complaints or concerns related to housekeeping services.

Inventory Management:

  • Manage and control housekeeping supplies and equipment.
  • Coordinate with suppliers to ensure an adequate supply of cleaning materials.
  • Monitor and control linen and uniform inventory.

Communication and Coordination:

  • Collaborate with other departments, such as front office and maintenance, to ensure smooth and efficient hotel operations.
  • Communicate effectively with staff to relay information, policies, and updates.

Training and Development:

  • Provide ongoing training and development opportunities for housekeeping staff.
  • Keep the team informed about new cleaning techniques, equipment, and industry trends.

Health and Safety Compliance:

  • Ensure that housekeeping staff follows all health and safety regulations and guidelines.
  • Implement and oversee proper procedures for the handling of cleaning chemicals and equipment.

Guest Satisfaction:

  • Monitor guest feedback related to housekeeping services and take corrective actions as needed.
  • Strive to exceed guest expectations in terms of cleanliness and service quality.

Qualifications:

  • Bachelor's degree in hospitality management or related field (preferred).
  • Proven experience in housekeeping management in a large hotel.
  • Strong leadership and interpersonal skills.
  • Excellent organizational and time-management abilities.
  • Knowledge of cleaning techniques, procedures, and equipment.
  • Familiarity with health and safety regulations.
  • Computer literacy, including proficiency in housekeeping management software.