Business Process Manager

1 month ago


McLean, United States Integrated Intel Solutions Full time
Job DescriptionJob Description

Business Process Manager

As part of Sponsors integrated ServiceNow delivery team, the Contractor Team shall provide development and process improvement support of Sponsors Global Infrastructure Business System (GIBS) custom application suite and other Sponsor requirements on the enterprise and non-enterprise ServiceNow platforms. Contractor Team shall provide product/project management support to ensure Sponsors transparent oversight of its overall ServiceNow effort. Contractor team shall provide business process analysis and requirement support to ensure optimal use of ServiceNow with reduced waste and improved user satisfaction. Due to platforms governance structure, success in this engagement requires the Contract Team develop and maintain rapport and positive collaboration with other platform product owners and Sponsors internal stakeholders


TECHNICAL REQUIREMENTS

The Contractor shall:

a. Evaluate the Sponsors business process needs related to the Sponsors custom application suite and platforms.

b. Recommend and design new, or update existing, business processes related to the Sponsors custom application suite and platforms.

c. Interpret complex data for key Sponsor stakeholders.

d. Document and publish business process models related to the Sponsors custom application suite and platforms.

e. Collaborate with the development team to implement process changes in ServiceNow.

f. Identify business requirements and track those requirements through the development lifecycle related to the Sponsors custom application suite and platforms.

g. Refine and recommend metrics to optimize business operations related to the Sponsors custom application suite and platforms.

h. Design and implement on-platform, automated reports and dashboards related to the Sponsors custom application suite and platforms.


Critical Core Competencies

Works with the Sponsor to develop an in-depth understanding of the Sponsors internal business processes. Translates those processes into business models and requirements that can be developed into ServiceNow. This includes overseeing requirements tracking, collaborating with the team, Sponsor stakeholders and related organizations to identify improvements that will fulfill the customers need.


REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE

  • Demonstrated experience using web development technologies, specifically JavaScript, HTML, and CSS.
  • Demonstrated experience developing ServiceNow, or advanced experience with software development or experience with low-code development platforms and the aptitude to develop ServiceNow experience.
  • Demonstrated experience in business process analysis including evaluating customer need, internal processes, document business process models, and translating these models as functional technical requirements.
  • Demonstrated experience in systems evaluation such as identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Demonstrated experience with process improvement such as analyzing functions, requirements, or existing capabilities and shortfalls.
  • Demonstrated experience with program management and project task management, and customer relations and outreach.
  • Demonstrated experience with IT and systems lifecycle management, including managing review boards, and change & release management.
  • Demonstrated experience with knowledge management, including developing feature release descriptions, and technical artifacts related to development under this request.




  • McLean, United States Capital One Full time

    Center 3 (19075), United States of America, McLean, VirginiaPrincipal Process Manager (People Tech) The People Tech Chief of Staff office provides the essential support for our leaders who are responsible for developing, implementing, and sustaining the strategic technology support for all key domains across the organization.  We are looking for a Process...


  • McLean, United States Mitre Full time

    Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges—and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work...


  • McLean, United States MDMS Recruiting LLC Full time

    Job DescriptionJob DescriptionSenior Business Management Lead Hybrid - 3 Days in officeOur Impact:· Partnering and collaborating with divisions across enterprise technology and business divisions to deliver enterprise technology capabilities that support the business and mission.· Driving enterprise-wide programs and initiatives, including:o Achieving...


  • McLean, United States Capital One Full time

    West Creek 5 (12075), United States of America, Richmond, VirginiaEnterprise Payments Process Manager, Principle Associate - Hybrid The Enterprise Payments organization is at the core of how we move money at Capital One. We are a dynamic organization that manages our critical money movement rails (ACH, Check, Debit, RTP, and Wires) as well as providing the...


  • McLean, United States Bogart Wealth Full time

    Long-term growth leads to business success — and here at Bogart Wealth, we welcome prospective team members who can help push our vision forward. The Business Development Manager (External) supports and works directly with the Business Development Director to execute and deliver on internal and external marketing and business development.Overview: We are...


  • Mclean, United States Capital One Full time

    Center 3 (19075), United States of America, McLean, VirginiaSr. Director, Tech Process Management (ES Risk)Enterprise Services Risk (ESR) Senior Directors are experienced and progressive individuals that operate within a highly collaborative team environment to deliver value-added risk management services to our Business and Technology partners. As Senior...


  • McLean, United States Request Technology, LLC Full time

    NO SPONSORSHIPBusiness Technology Operations Management Senior Lead - Director levelSalary: $185k to $195k plus $30k to $40k bonusLocation: McLean, VAMisc. Info: Hybrid 3 days in office 2 days remoteIt’s all about software delivery, operation tasks, headcounts, organization, business management, business delivery, software delivery, They do not have to...


  • McLean, United States Request Technology, LLC Full time

    ***We are unable to sponsor for this permanent full-time role******Position is bonus eligible***Prestigious Financial Company is currently seeking a Financial Business Technology Management Lead. Candidate will be an organized and strategic individual with strong technology and operations acumen with background as working as Chief of Staff / Line COO, with a...


  • McLean, United States Request Technology, LLC Full time

    ***We are unable to sponsor for this permanent full-time role******Position is bonus eligible***Prestigious Financial Company is currently seeking a Financial Business Technology Management Lead. Candidate will be an organized and strategic individual with strong technology and operations acumen with background as working as Chief of Staff / Line COO, with a...

  • Manager Planning

    3 weeks ago


    McLean, United States Hilton Full time

    Description***This role is based at our corporate office in McLean, VA***This is your chance to be part of the next-generation Strategy, Insights, and Analytics team of internal consultants to all teams across Hilton! The team ensures that Hilton’s strategy and customer experience are informed by analytics and customer insights combining technical talent...


  • McLean, United States Capgemini Full time

    Capgemini Government Solutions (CGS) LLC is seeking a highly motivated and experienced Capture Manager to join our Department of Homeland Security (DHS) market team in the DC metro area. The successful candidate will be enthusiastic and knowledgeable of DHS ready to put their business and sales acumen to work. We are searching for a customer- and...


  • McLean, United States Job Details Full time

    Job DescriptionJob DescriptionFederal Business Development ManagerAstor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Federal Business Development Manager. This is a full-time and hybrid position. Roles & Responsibilities:Create pipeline of existing and new federal clients to establish...


  • MCLEAN, United States Guidehouse Full time

    Job Family:Finance & Accounting ConsultingTravel Required:NoneClearance Required:Ability to Obtain Public TrustWhat You Will Do:Our professionals help our clients in the Federal Chief Financial Operations community transform business processes, improve internal controls, enhance the efficiency of operations, improve transparency and performance management,...

  • Business Analyst

    4 weeks ago


    McLean, United States Easy Dynamics Full time

    Job DescriptionJob DescriptionFrom zero trust architecture and cloud delivery to security automation and beyond, Easy Dynamics delivers cutting-edge innovation and steady guidance in an ever-changing IT landscape and we’re growing. Come join our team where each team member has the opportunity to drive impact for the organization and contribute to the work...


  • McLean, United States Booz Allen Hamilton Full time

    Business Development ManagerKey Role:Drive strategy, planning, and execution in pursuit of outdoor recreation opportunities for state and federal government agencies. Work with program leadership to determine business development strategies and priorities and own the planning activities to drive new business growth in strategic markets. Leverage business...


  • McLean, United States CoolSnail Full time

    Job DescriptionJob DescriptionJob Description: IT Consulting Business Development ManagerPosition Overview: CoolSnail Technologies is an emerging startup with a focus on delivering IT consulting and staffing solutions. Currently, our primary objective is to establish ourselves in this domain. Looking ahead, we have plans to expand into product development....


  • McLean, United States Appian Corporation Full time

    Description Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values...


  • McLean, United States Appian Corporation Full time

    Job DescriptionJob DescriptionHere at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These...


  • McLean, United States Hilton Global Full time

    ***This is a hybrid role and is based at our corporate office in McLean, VA***This is your chance to be part of the next generation Strategy, Insights, and Analytics team of internal consultants to all teams across Hilton! The team ensures that Hilton's strategy and customer experience are informed by analytics and customer insights combining technical...


  • McLean, United States Hilton Full time

    Description***This is a hybrid role and is based at our corporate office in McLean, VA***This is your chance to be part of the next generation Strategy, Insights, and Analytics team of internal consultants to all teams across Hilton! The team ensures that Hilton’s strategy and customer experience are informed by analytics and customer insights combining...