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Business Process Manager
1 month ago
Business Process Manager
As part of Sponsors integrated ServiceNow delivery team, the Contractor Team shall provide development and process improvement support of Sponsors Global Infrastructure Business System (GIBS) custom application suite and other Sponsor requirements on the enterprise and non-enterprise ServiceNow platforms. Contractor Team shall provide product/project management support to ensure Sponsors transparent oversight of its overall ServiceNow effort. Contractor team shall provide business process analysis and requirement support to ensure optimal use of ServiceNow with reduced waste and improved user satisfaction. Due to platforms governance structure, success in this engagement requires the Contract Team develop and maintain rapport and positive collaboration with other platform product owners and Sponsors internal stakeholders
TECHNICAL REQUIREMENTS
The Contractor shall:
a. Evaluate the Sponsors business process needs related to the Sponsors custom application suite and platforms.
b. Recommend and design new, or update existing, business processes related to the Sponsors custom application suite and platforms.
c. Interpret complex data for key Sponsor stakeholders.
d. Document and publish business process models related to the Sponsors custom application suite and platforms.
e. Collaborate with the development team to implement process changes in ServiceNow.
f. Identify business requirements and track those requirements through the development lifecycle related to the Sponsors custom application suite and platforms.
g. Refine and recommend metrics to optimize business operations related to the Sponsors custom application suite and platforms.
h. Design and implement on-platform, automated reports and dashboards related to the Sponsors custom application suite and platforms.
Critical Core Competencies
Works with the Sponsor to develop an in-depth understanding of the Sponsors internal business processes. Translates those processes into business models and requirements that can be developed into ServiceNow. This includes overseeing requirements tracking, collaborating with the team, Sponsor stakeholders and related organizations to identify improvements that will fulfill the customers need.
REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE
- Demonstrated experience using web development technologies, specifically JavaScript, HTML, and CSS.
- Demonstrated experience developing ServiceNow, or advanced experience with software development or experience with low-code development platforms and the aptitude to develop ServiceNow experience.
- Demonstrated experience in business process analysis including evaluating customer need, internal processes, document business process models, and translating these models as functional technical requirements.
- Demonstrated experience in systems evaluation such as identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Demonstrated experience with process improvement such as analyzing functions, requirements, or existing capabilities and shortfalls.
- Demonstrated experience with program management and project task management, and customer relations and outreach.
- Demonstrated experience with IT and systems lifecycle management, including managing review boards, and change & release management.
- Demonstrated experience with knowledge management, including developing feature release descriptions, and technical artifacts related to development under this request.
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