Executive Housekeeping Manager

4 weeks ago

Norfolk, United States Residence Inn Full time
Job DescriptionJob DescriptionLTD Hospitality Group is seeking highly motivated, strategic leaders with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTDs growing portfolio of properties, we have an immediate opening for you to join our team as an Executive Housekeeping Manager.

The Executive Housekeeping Manager is responsible for overall housekeeping and laundry services throughout the hotel.

  • Accountable for the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through proper training, staffing, and supervision of staff.
  • Maintains housekeeping and guest supplies are at appropriate levels with minimal loss and waste.
  • Continually monitors guest service scores and makes adjustments to achieve brand standards and service levels.
  • Guarantees that housekeeping and laundry staff follow all brand and LTD standard operating procedures and policies.
  • Identify, communicate and coordinate the condition of furniture, fixtures, dcor, etc. to ensure proper preventative maintenance program and rehab projects are completed.
  • Operate the department in accordance with all OSHA requirements and brand guidelines.
  • Manages labor cost by appropriately scheduling based on the occupancy of hotel.
  • Complete bi-weekly payroll for the Housekeeping Department.
  • Manages performance of staff to ensure that required work goals are fully achieved.
  • Conduct daily pre-shift meetings and reviews all pertinent information for the day's activities; departures, arrivals and scheduled stayover cleans.
  • Ensures proper and timely communication with all departments.
  • Partner with Human Resources to resolve employee relations issues, such as promotions, transfers, discharges, and disciplinary actions in accordance with all LTD policies & procedures.
  • Maintains a safe work environment for associates and guest through observation and reporting of any unsafe environment.
  • Other duties, projects, and tasks as assigned.

Required Knowledge, Skills, and Abilities (KSAs)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of the knowledge, skill and/or ability required.
  • Minimum of 2 years of experience in a supervisory capacity in a hotel housekeeping department required and Executive housekeeper manger experience preferred.
  • Minimum of 1 year experience managing in-house operated laundry operations.
  • Must be able to work flexible hours to include holidays and weekends.
  • Computer proficiency preferred.
  • High school diploma or equivalent required.

LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.
LTDs core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.

The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
Great Benefits:
  • Medical, Dental, Vision & 401 (k) with company match
  • Voluntary Short Term & Long Term Disability Insurance
  • Life & Accidental Death Insurance
  • Hotel Discounts
  • Paid Time Off
  • Training and Development Opportunities and Much More

For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you

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