Front Desk Associate
1 month ago
We’re looking for a driven individual who is passionate about helping others to become our next Front Desk Associate
As a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.
Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.
Responsibilities:
- Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.
- Scheduling, screening, and confirming new appointments through inbound and outbound calling.
- Drive customer appointmentsby making outbound calls to potential and existing customers.
- Provide customer resolution to any concerns or questions.
- Communicate all relevant customer information to the Hearing Care Professional
- Complete office billing duties, collect and record customer payments.
- Maintain accuracy in the customer database.
- Inform the customer about hearing care accessory options.
- Handle walk-ins and after-care for existing customers.
- Help run office promotions by participating in any marketing and social media initiatives.
- Support hearing aid maintenance, cleaning and repairs.
About us:
For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life.
At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our employees, offering continuous training and development opportunities to empower our employees to become leaders in the industry.
Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.
Requirements
- Administrative, front office, or patient care coordinator background
- 2+ years of administrative experience
- 2+ years of experience managing inbound and outbound calls
- Experience in a direct customer support role
- Appointment scheduling and quality phone etiquette
- Sales-minded and takes initiative
- Adaptable and detail oriented, with an outgoing, positive demeanor
- Computer literacy, ability to accurately document and file records
- Proficient in Microsoft Office
Benefits
- Pay: Starting at $15/hour + bonus opportunities
- Hours: M-F, 9am-6pm – work-life balance
- Continuous training, development & support
- Brand recognition – we’re at the top of our industry
- Paid Holidays
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
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