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Technical Services Lead

3 months ago

Broomfield, United States Vivacity Tech Full time
Job DescriptionJob Description

Hours: 1st shift 8am-4:30pm, Monday-Friday

What Impact Will You Make in This Role?

As a Technical Services Team Lead in Thornton, CO, you will be responsible for leading a team of Computer Technicians. This team focuses on computer repairs.

What will we give you for your hard work:

  • 50-56k Salary
  • 401(k) with generous company match and immediate vesting
  • Excellent Paid Time Off policy
  • up to 80 hours Sick Time per year
  • 96 hours off per year for volunteer opportunities
  • 11 paid holidays per year
  • Award winning work environment
  • Development Reimbursement of $1000 per year
  • Medical, Dental, Vision, and Voluntary Benefits 

Our Values drive everything we do: 

  • Carry passion. 
  • Desire excellence.
  • Keep dreaming. 
  • Build community. 
  • Be Vivacious.

While no day will be completely the same, you will execute daily responsibilities in these various functions:

  • Supervise the daily workflow of designated team members, training and appraising employees toward successful performance 
  • Research and propose new processes or projects for the team, implementing upon approval 
  • Complete and guide teammates through computer repair process, cleaning, removing, and replacing parts using provided tools
  • Communicate team supply needs for parts and tools necessary to complete repairs
  • Cross train teammates in Production to assist as business dictates 
  • Present relevant work updates and data to Technical Services Supervisor 
  • Perform other duties as assigned by the Technical Services Supervisor

Supervisor Duties:

  • Recruit, interview, hire, and train new staff in the department
  • Oversee the daily workflow of the team
  • Provide constructive and timely performance evaluations
  • Handle discipline and termination of employees in accordance with company policy and procedure 

Education and Experience Levels Are We Looking For:

  • High school diploma and minimum two years relevant experience required
  • Associate degree or equivalent combination of education and experience preferred 
  • Prior supervisory experience preferred 
  • Certifications, or the ability to obtain, if required
    • HP, Lenovo, Asus, Acer, Dell, and/or Apple Certification 

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