Paratransit Service Representative

3 weeks ago

Lansing, United States Capital Area Transportation Authority Part time
Job DescriptionJob Description

PARATRANSIT SERVICE REPRESENTATIVE

Job Summary – Essential Functions:

The Paratransit Service Representative is responsible for assisting customers by efficiently scheduling trips on various CATA paratransit services in a manner that is cost effective, efficient, safe, and provides the highest level of service quality possible. The regular shift assignment and hours are subject to change and may exceed 40 hours per week. The essential functions include the following:

• Promptly answer paratransit office telephones and provide excellent customer service.

• Schedule requests for paratransit service that are the most cost effective, efficient, and safest possible.

• Consult with Paratransit Scheduler to resolve service and scheduling issues.

• Create and maintain customer files, location files, vehicle files and operator manifests

• Create, edit, and discontinue runs when schedules change.

• Process telephone and written requests for information and service.

• Assist in implementing procedures for paratransit services.

• Provide backup and relief for paratransit dispatch.

• Know and provide customers with information on all CATA services and service areas.

• Provide timely, reliable, and effective reports and communications, written and oral.

• Assist the Paratransit Manager, as requested.

• Provide backup and relief for other Paratransit and Customer Service Department personnel.

• Participate as an effective member of the CATA administrative team and perform all duties described.

Reports To:

Paratransit Manager

Duties:

• Utilize software applications, including Trapeze Pass.

• Enter customer concerns and compliments in the Customer Call Record database.

• Accurately maintain customer and ridership records to meet State and Federal reporting regulations.

• Maintain good and professional relations with customers, CATA contractors, and human service agencies that schedule services, and the public in general.

• Refer customers to other services as applicable.

• Provide required data, materials, and reports, both oral and written.

• Follow high standards and practices at all times, including adherence to CATA’s commitment to equal employment opportunity.

• Work flexible schedules as needed outside of regular business hours and in excess of 40 hours per week to meet responsibilities.

• Maintain service and quality standards.

• Follow and promote safe work practices and all CATA safety rules, policies, and procedures.

• Consistently provide prompt, courteous, and appropriate service to the public.

• Know and perform all job duties within essential functions and as directed by CATA management, policies, procedures and contractual agreements.

• Perform other duties as required by the Paratransit Manager.

Qualifications:

• High school degree minimum.

• Must have very good data entry, typing, and map reading skills.

• Excellent customer service skills.

• Proficient computer skills, including Microsoft Office Suite and other current computer applications used at CATA.

• Experience with transit software programs preferred.

• Able to communicate effectively with contractors, customers, and employees.

• Able to communicate effectively, handle details, meet deadlines, and work independently and under general direction.

• Very neat and professional appearance.

• Able to perform essential functions and duties and to perform other tasks as assigned.

• Cooperative, willing to work with and learn from others, and able to respond productively to change.

• Punctual and reliable attendance as necessary to meet ongoing service requirements for public transportation.

THIS JOB DESCRIPTION IS STATED IN GENERAL TERMS AND DOES NOT DESCRIBE ALL DUTIES WHICH MAY BE ASSIGNED OR REQUIRED.

  • Paratransit Service Coordinator

    5 days ago

    Lansing, Michigan, United States Capital Area Transportation Authority Full time

    Job SummaryThe Paratransit Service Representative is a key member of the Capital Area Transportation Authority team, responsible for providing exceptional customer service and efficiently scheduling trips on various CATA paratransit services.Essential Functions:Promptly answer customer inquiries and provide accurate information regarding CATA services and...

  • Paratransit Driver

    1 week ago

    Lansing, Michigan, United States Transdev Full time

    Job Title: Paratransit DriverAbout Transdev:Transdev is a global leader in the transportation industry, operating in 19 countries with a team of 110,000 employees. We provide safe, reliable, and innovative transportation solutions to communities across the United States.Job Summary:We are seeking experienced drivers to join our team as Paratransit Drivers in...

  • CATA Paratransit Operator

    2 weeks ago

    Lansing, Michigan, United States Transdev Full time

    About Transdev:Transdev is a prominent provider of transportation solutions, collaborating with various municipalities, airports, and organizations across the United States to manage their transit systems and maintain their vehicle fleets. With a workforce of 32,000 employees across 400 locations, Transdev oversees more than 17,000 vehicles.As part of a...

  • CATA Paratransit Operator

    2 weeks ago

    Lansing, Michigan, United States Transdev Full time

    About Transdev: Transdev is a prominent leader in the mobility sector, providing transportation solutions for cities, counties, airports, and various organizations across the United States. With a workforce of 32,000 employees and a fleet of over 17,000 vehicles, Transdev operates in 19 countries globally, driven by a commitment to safe and reliable mobility...

  • CATA Paratransit Operator

    2 weeks ago

    Lansing, Michigan, United States Transdev Full time

    About Transdev: Transdev is a prominent provider of transportation solutions, partnering with various entities across the U.S. to manage their transit systems and maintain their fleets. With a workforce of 32,000 employees and a fleet of over 17,000 vehicles, Transdev operates in 19 countries and is committed to delivering safe and innovative mobility...

  • Paratransit Chauffeur

    2 weeks ago

    Lansing, Michigan, United States Transdev Full time

    About Transdev: Transdev is a prominent provider of transportation solutions, collaborating with various entities such as municipalities, airports, and educational institutions across the United States. With a workforce of 32,000 employees and a fleet of over 17,000 vehicles, Transdev operates in 19 countries globally, driven by a commitment to delivering...

  • Paratransit Chauffeur

    2 weeks ago

    Lansing, Michigan, United States Transdev Full time

    About Transdev: Transdev is a prominent provider of transportation solutions across the United States, collaborating with various municipalities, airports, and institutions to enhance mobility services. With a workforce of 32,000 employees and a fleet of over 17,000 vehicles, Transdev operates in 19 countries, supported by a global team of 110,000...

  • CATA Van Driver

    6 days ago

    Lansing, Michigan, United States Transdev Full time

    About TransdevTransdev is a leading provider of transportation services, operating in 19 countries and employing over 110,000 team members worldwide. Our mission is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.Job SummaryWe are seeking a skilled and customer-focused Paratransit Driver to...

  • Customer Service Representative

    4 weeks ago

    Lansing, United States Boundlesspromotions Full time

    We are on the search for hard-working individuals that are looking for a great entry-level Customer Service Representative position with real growth opportunities! Our goal is to cultivate and maintain true partnerships with our clients and consumers. We’ve become the nation’s largest business consulting firm due to our winning mentality, honesty,...

  • CATA Van Driver

    1 month ago

    Lansing, Michigan, United States Transdev Full time

    About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.Part of a global company, Transdev...

  • CATA Lift Shuttle Driver

    1 month ago

    Lansing, Michigan, United States Transdev Full time

    About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.Part of a global company, Transdev...

  • Customer Service Representative

    3 months ago

    Lansing, United States Auto-Owners Insurance Group Full time

    We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carri Customer Service Representative, Customer Service, Representative, Retail, Policy

  • Customer Service Representative

    6 days ago

    Lansing, Michigan, United States National Seating & Mobility Full time

    About National Seating & MobilityWe are a leading provider of mobility solutions, dedicated to empowering individuals with disabilities to live independently. Our team is passionate about delivering exceptional care and support to our clients, and we are seeking a highly motivated and organized individual to join our team as a Customer Service...

  • Customer Service Representative

    2 months ago

    Lansing, United States Avalon & Tahoe MFG, Inc. Full time

    Job DetailsJob Location Avalon and Tahoe - Alma, MI Position Type Full Time Education Level High School Travel Percentage None Job Shift Day Job Category Manufacturing DescriptionJob Summary: The Customer Service Representative supports and cares for the customers of Avalon & Tahoe. Customers include dealers, sale representatives, boat owners, and anyone...

  • Customer Service Representative

    3 weeks ago

    Lansing, United States Managed Staffing Full time

    Job DescriptionJob DescriptionJob Title: Customer Service Representative Location: Lansing, MI 48906Shift Hours: 8:00 am to 4:30 pmJob Summary: The Customer Service Representative will manage customer orders, inquiries, and complaints. This role involves maintaining relationships with customers and sales staff, providing accurate product information, and...

  • Customer Service Representative

    4 weeks ago

    Lansing, United States Medical Care Alert Full time

    Benefits: 401(k) 401(k) matching Dental insurance Employee discounts Free food & snacks Health insurance Paid time off Vision insurance Competitive Compensation Job Summary We are seeking a Customer Service Representative to join our team in Livonia, MI. In this role, you will communicate with customers to identify their needs, process requests,...

  • Customer Service Representative

    2 weeks ago

    Lansing, Michigan, United States Collabera Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at Collabera. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Customer Service: Respond to...

  • Customer Service Representative

    4 weeks ago

    Lansing, United States Mercantile Bank Full time

    Mercantile Bank is seeking an outgoing, sales and service-oriented Customer Service Representative to join our team in St. Johns, MI. Do you like to build relationships with people? Do you seek opportunities to learn and develop ? Are you someone that likes to create unique, tailored solutions to customers? Are you ready to build a career in banking with a...

  • Customer Service Representative

    2 weeks ago

    Lansing, Michigan, United States Pinnacle GI Partners Full time

    Customer Service RepresentativePinnacle GI Partners is a dynamic company that values employee satisfaction and growth. We're seeking a highly skilled Customer Service Representative to join our team.Job SummaryProvide exceptional customer service to patients and visitorsManage patient check-in and check-out processesCollect demographic, health history, and...

  • Customer Service Representative

    5 days ago

    Lansing, Michigan, United States AlienVault Full time

    **Job Overview****Job Description:**AlienVault is seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**• Connect, repair, and rearrange cable conductors• Review...