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Customer Service Representative
2 months ago
Location: Lansing, MI 48906
Shift Hours: 8:00 am to 4:30 pm
Job Summary:
The Customer Service Representative will manage customer orders, inquiries, and complaints. This role involves maintaining relationships with customers and sales staff, providing accurate product information, and ensuring effective communication. The position requires advanced problem-solving skills, the ability to work independently, and strong customer service capabilities.
Top Requirements:
- Strong computer skills, especially in Excel.
- Ability to work independently or as part of a team.
- Strong customer service skills, including conflict resolution and problem-solving.
- Friendly and outgoing demeanor.
Responsibilities:
- Receive and process customer orders and inquiries.
- Maintain ongoing communication with selected customers.
- Utilize product knowledge to assist customers effectively.
- Manage complex tasks with minimal supervision.